RAVINDRA DEELIP PAWAR
Anand, vasai, Mumbai,India
Summary
to Assimilate the best Knowledge and practices as an efficient Hotel Objective goal :- Want to make a better future in Retail and marketing due to customer service. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Brand Operation Associate Manager
Majid al Futtaim Entertainment SPC - Vox Cinema
Riyadh, Riyadh Region
10.2023 - Current
- Evaluated operational performance metrics, analyzing KPIs to uncover areas in need of improvement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Trained and mentored new hires, supporting onboarding process to promote mastery of job-specific skills.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Tracked KPIs to drive profitability and target delivery.
- Organised financial and operational data to help with yearly budgeting and planning.
- Conducted annual performance reviews, offering merit raises and other compensation package additions to reward top performance.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Generated business, cost and employee reports to management.
- Planned revenue generation strategies designed for growth.
Assistant Restaurant Manager
Majid al Futtaim
Riyadh , Kingdom of Saudi Arabia
01.2021 - 12.2022
- Almost 10 Years working in Hospitality
- Extra curricular activities
- Participated in HOG - Annual food fest as a active team member
- Participated in various sport activities
- Participated in
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Ensured high performance standards through regular staff training.
- Analysed operations to improve restaurant efficiency and service levels.
- Optimised customer experience by implementing exemplary service standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Aided manager in sales growth strategies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Multiple Unit Restaurant Manager
Majid al Futtaim Leisure & Entertainment Ventures
Riyadh , Kingdom of Saudi Arabia
01.2023 - 09.2023
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Analysed operations to improve restaurant efficiency and service levels.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Floor Manager
Makeen al Riyadh ( Food Notion )
Riyadh , Kingdom of Saudi Arabia
05.2018 - 08.2021
- Collaborated with management on recruitment, financial and training issues.
- Equipped teams with high-quality working environment, supplies and equipment.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Motivated and led team members to consistently exceed store sales targets.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Reviewed sales reports, leveraging insights to optimise sales opportunities and increase revenue.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Compared supplier risks to make balanced, strategic purchasing choices.
Assistant Manager
LE, QUTIDIEN
Mumbai , India
12.2013 - 05.2014
- As a Supervisor India Bulls In
- Mumbai.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Food & Beverage Supervisor
AMERICANA KUWAIT FOOD COM
Dubai , United Arab Emirate's
07.2009 - 11.2013
- (food festival)
- Participated in one day state level Seminar on" Tourism Today"
- Participated in food festival
- Participated in leadership and team work program
- Attend various hygiene and sanitation course like USPH(United State Public Health)
- REZA American hygiene and sanitation standard.
- Ordered food from vendors to meet weekly requirements, keeping within allocated budget.
- Maintained stock records in line with company policy and food safety regulations.
- Enforced quality controls to maintain high-end restaurant standards.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
- Prepared, cooked and plated sensory-appealing meals in line with portion standards.
- Briefed teams on menu changes, daily specials and out-of-stock items.
- Followed recipes precisely to deliver first-class meal quality and consistency.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Assisted with food service to allow provide quality dining experience.
F&B Captain
ZAFRAAN EXOTICA, Restaurant
Pune, India
07.2008 - 07.2009
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
Head Receptionist
THE AMBASSADOR, Hotel' Mumbai
Mumbai, India
01.2008 - 06.2008
- Production (Chinese cuisine and Continental cuisine) and F&B Service
- Front office, House- keeping.
- Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
- Enabled efficient operations by constantly monitoring front office supplies and promptly ordering low-stock items.
- Optimised customer experience by ensuring meticulous reception appearance and constant staff presence.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Applied expertise in company products and services to answer questions.
- Recorded and maintained office expenses to track spending.
Education
Diploma in Hotel Management - Hotel Management, & Catering Technology
Metropolitan Institute of Hotel
05.2007 - 05.2009
10th - undefined
Holy cross high School Mumbai Mumbai Board
2003
12th - undefined
Pune University, St .Augustine's College
2002
Skills
- SPECIALISATION AREA F&B SERVICE
- Professional Skills and Knowledge
- Excellent work knowledge
- Excellent service skill with knowledge
- Well organised
- Excellent planning
- Excellent co-ordination and team work
- Excellent team management
- Creative and energetic
- Good Knowledge of sales forecasting, daily inventory,Sales An-
- Nalyasis, ordering Goods
- Good knowledge in Japanese cuisine
- Good knowledge of Handling Rush Hour Restaurant
- Good knowledge in Medditerriean Cuisinewith Liquor, Wine,
- Beer, Cocktail, and Mocktail
- Cost-controls
- Kitchen equipment operation and maintenance
- Staff scheduling
- Project budgeting
- OH&S compliance procedures
- Recipes and menu planning
- Employee management
- End-of-day reconciliation
- Food service background
- Operations management
- Waste reduction
- Passion for customer satisfaction
- Restaurant cost control
- Strong work ethic
- Performance improvement
- Inventory control and record keeping
- Food preparation and safety
- Recruitment
Languages
English
Proficient
C2
Arabic
Upper intermediate
B2
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
Brand Operation Associate Manager
Majid al Futtaim Entertainment SPC - Vox Cinema
10.2023 - Current
Multiple Unit Restaurant Manager
Majid al Futtaim Leisure & Entertainment Ventures
01.2023 - 09.2023
Assistant Restaurant Manager
Majid al Futtaim
01.2021 - 12.2022
Floor Manager
Makeen al Riyadh ( Food Notion )
05.2018 - 08.2021
Assistant Manager
LE, QUTIDIEN
12.2013 - 05.2014
Food & Beverage Supervisor
AMERICANA KUWAIT FOOD COM
07.2009 - 11.2013
F&B Captain
ZAFRAAN EXOTICA, Restaurant
07.2008 - 07.2009
Head Receptionist
THE AMBASSADOR, Hotel' Mumbai
01.2008 - 06.2008
Diploma in Hotel Management - Hotel Management, & Catering Technology
Metropolitan Institute of Hotel
05.2007 - 05.2009
10th - undefined
Holy cross high School Mumbai Mumbai Board
12th - undefined
Pune University, St .Augustine's College
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