Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Functional Consultant
Al Jazeera Support Services
Al Khobar, Saudi Arabia
03.2018 - Current
Outstanding technical abilities skills; able to, build, train, mentor, guide, motivate, and retain, top performing cross-functional technical teams
Strong people and project management skills, including the ability to lead multiple simultaneous projects
High energy and self-motivated professional with the ability to make things happen, work under pressure, and adhere to strict deadlines.
Led server maintenance activities for company systems to keep critical functions operational.
Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
Controlled access to the computer network, setting up accounts and access levels.
Identified and mitigated potential risks within IT infrastructure through proactive security measures.
Implemented effective change management strategies for organisational transformation.
Orchestrated seamless integration of disparate IT systems across departments.
Ensured adherence to industry regulations through meticulous compliance auditing.
Supported data integrity by closely monitoring database performance.
Liaised with key stakeholders to translate technical needs into product development strategies.
Built simulation systems to model designs, informing development decisions.
Exhibited software development best practices to achieve and surpass KPIs.
Researched software requirements to overcome potential constraints and produce feasible designs.
Sr. System Administrator
La Freight lift Pvt Ltd.
Chennai, India
07.2017 - 03.2018
Diagnosed complex technical faults swiftly, minimising system downtime.
Developed standard operating procedures for various tasks; streamlined processes were result thereof.
Performed daily backup operations, ensuring all critical files are secure against potential loss or corruption.
Achieved optimised system performance by implementing and maintaining server hardware and software.
Proactively managed patches and updates across multiple platforms; enhanced stability and security were achieved.
Responded effectively to help-desk queries; ensured continuous provision of top-quality customer service.
Handled end-user accounts, permissions and access rights in line with best-practice guidelines; maintained high-level security.
Ensured smooth operation of servers by monitoring and troubleshooting any issues that arose.
Increased network efficiency for streamlined operations with routine checks of data integrity.
Enhanced user experience, delivering effective support for IT issues amongst staff.
Managed installation of new hardware for improved system capabilities.
Assisted in formulating IT strategy plans, resulting in more coherent technology roadmap for company.
Improved productivity through regular maintenance and upgrade of networking equipment.
Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
Implemented software and hardware upgrades to boost system speed.
Requisitioned hardware and software to meet changing organizational needs.
Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
Identified and mitigated potential risks within IT infrastructure through proactive security measures.
Senior Technical Infrastructure Management
KSM Web Media Pvt Ltd.
Chennai, India
10.2015 - 06.2017
Managing and maintaining Servers and storage in a multi-domain network consisting of Windows 2003 & 2008 Servers in KSM WEBMEDIA PVT LTD Data Centre
As a lead of the Windows team, I have implemented a Citrix XenApp project For Mahindra
The solution used Citrix Presentation Server 4.5 for Windows 2003 Platinum edition
The solution was designed to provide our Internal and external users across the country with to access our resources
Infrastructure Upgrade: Designed and developed a project plan to upgrade the Mahindra infrastructure
The project included redesigning the department core with included eliminating single point of failures
The implementation phase involved upgrading transferred several mission critical services to more reliable system
The core system included: DNS Migration, MS Active Directory infrastructure upgrade, MS Exchange e-mail Migration & Blackberry enterprise Services migration, NAS & SAN Implementation
Administering Microsoft Windows 2003/2008 Server
Administering Windows 2003/2008 Server Active Directory Services Installing and managing Domains, Trees, and Forests Creating sites and managing replication Administering domain user accounts and groups Controlling access to Active Directory objects Implementing and administering Group Policy Allocating Disk Quota to Users Configure and manage DHCP, SNACK Conducting backups and restoration using Legato Networker Updating all the Clients with latest hot fix and antivirus patch through SMS & SCCM Server Installing, configure, and deploy Citrix applications, software Publishing the applications in Citrix farm Completed Citrix Migrations from 4.0 to 4.5 to meet business requirements and goals Assess the need for remote access, security, and collaboration solutions across the organization
Server Support / System Administrator
King Fahad Central Hospital (MOH)
Gizan, Saudi Arabia
03.2006 - 09.2014
Implemented Network Infrastructure Solution and Security policy Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Perform regular security monitoring to identify any possible intrusions Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, Backup disks are created Repair and recover from hardware or software failures
Coordinate and communicate with impact vendor Develop and maintain installation and configuration Both Server and Client Troubleshoot issues on multiple computer platforms: Windows, Linux, and mobile devices Supporting applications such as MS Office, VPN clients, imaging software, and Managing Dialler - Asterisk PBX Server
Implemented / Managing Windows 2008 Server, ADS
GPO
Corporate Website Maintenance Provide end user support for Blackberries and supporting various models of the iPhone, Android, and other Active Sync devices Supporting applications such as MS Office, VPN clients, imaging software, and backup clients as well as multiple mail clients such as Outlook Express, Outlook
Server Deployment and Support MIS Reporting Storage Backup Active Directory Support File Server Monitoring MySQL Server Support Proxy Server
Education
Bachelor's degree - Computer Science
Madras University, Chennai, Tamilnadu,India
06.2005 - 04.2008
Diploma of Education - Computer Technology
Sri Balaji Polytechnic, Kolappakam,Tamilnadu,India
04.2002 - 05.2005
Skills
Website troubleshooting
Technical support
User Support
Network development and administration
Program installations
Programming
Software testing
Infrastructure planning
Operating systems
Hardware and software installation
Data collection and analysis
Technical analysis
Servers expertise
System development and administration
Hardware knowledge
Reporting and documentation
Technical specifications
System upgrades
Web development
Knowledge of SQL
Payroll administration
Leadership
Business analysis
Technical writing
Product development
High-value project management
Program development
Social media marketing
Customer-focused
Languages
English
Advanced
Arabic
Elementary
Tamil
Native
Certification
ITIL 4 Foundation AXELOS
Timeline
Senior Functional Consultant - Al Jazeera Support Services
03.2018 - Current
Sr. System Administrator - La Freight lift Pvt Ltd.
07.2017 - 03.2018
Senior Technical Infrastructure Management - KSM Web Media Pvt Ltd.
10.2015 - 06.2017
Server Support / System Administrator - King Fahad Central Hospital (MOH)
03.2006 - 09.2014
Madras University - Bachelor's degree, Computer Science
06.2005 - 04.2008
Sri Balaji Polytechnic - Diploma of Education, Computer Technology