Rawabi Khalid AlHarthi

• Observed passengers passing through passport control areas by checking passports.
• Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
• Participated in ongoing professional development opportunities including trainings on new technologies, policy updates, or procedural changes affecting my duties as an Immigration Officer.
• Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
• Validated immigration documents, asked questions and reported discrepancies to authorities for further review.

I have organized

- Saudi Product Safety Forum 2019

- Saudi Accountants Forum 2020

- BIBAN, Monshaat Forum 2020

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.