RAWAN ALANSSARI
Jeddah
Summary
Experienced cosmetics professional with a background in beauty advising, store management, perfumery, and customer service within a beauty clinic. Skilled in advertising and sales, with a proven ability to drive sales growth and enhance brand presence. Dedicated to delivering exceptional client experiences and passionate about the beauty industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rama Clinic
11.2023 - 04.2024
- Provided customer support through multiple channels, addressing inquiries and resolving issues promptly.
- Resolved customer complaints, ensuring customer satisfaction and maintaining positive brand image.
- Maintained thorough understanding of company products and services to provide accurate recommendations to customers.
- Managed over 300 incoming calls daily.
Perfumer Expert
Drops
12.2022 - 11.2023
- Provided expert guidance and recommendations to customers, helping them find fragrances that suit their preferences.
- Trained junior perfumers and other team members in fragrance development and sensory evaluation.
Store Manager
Smashbox Beauty
01.2020 - 11.2022
- Supervised and trained team of beauty consultants ensuring excellent customer service and positive work environment.
- Managed in-store promotions and events to boost sales.
- Prepared reports on sales and staff performance, providing recommendations for improvement.
Beauty Advisor
Smashbox Beauty
08.2019 - 01.2020
- Provided Personalized Beauty Consultations: Assisted clients in selecting products tailored to their skin type, preferences, and beauty goals.
- Demonstrated Product Knowledge: Maintained up-to-date knowledge of latest beauty trends, products, and techniques to effectively educate customers.
- Achieved Sales Targets: Consistently met or exceeded monthly sales goals through proactive customer engagement and upselling strategies.
Education
High School Awarded Diploma -
52nd High School
Jeddah, Saudi Arabia06.2019
Skills
- Team Collaboration
- Advertising
- Management
- Communication
Certification
Computer Diploma - Al Olya Institute
Decision Making and Problem Solving - Institute of Public Admistration
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Customer Service Representative
Rama Clinic
11.2023 - 04.2024
Perfumer Expert
Drops
12.2022 - 11.2023
Store Manager
Smashbox Beauty
01.2020 - 11.2022
Beauty Advisor
Smashbox Beauty
08.2019 - 01.2020
Computer Diploma - Al Olya Institute
Decision Making and Problem Solving - Institute of Public Admistration
High School Awarded Diploma -
52nd High School
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