Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAWAN ALANSSARI

Jeddah

Summary

Experienced cosmetics professional with a background in beauty advising, store management, perfumery, and customer service within a beauty clinic. Skilled in advertising and sales, with a proven ability to drive sales growth and enhance brand presence. Dedicated to delivering exceptional client experiences and passionate about the beauty industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rama Clinic
2023.11 - 2024.04
  • Provided customer support through multiple channels, addressing inquiries and resolving issues promptly.
  • Resolved customer complaints, ensuring customer satisfaction and maintaining positive brand image.
  • Maintained thorough understanding of company products and services to provide accurate recommendations to customers.
  • Managed over 300 incoming calls daily.

Perfumer Expert

Drops
2022.12 - 2023.11
  • Provided expert guidance and recommendations to customers, helping them find fragrances that suit their preferences.
  • Trained junior perfumers and other team members in fragrance development and sensory evaluation.

Store Manager

Smashbox Beauty
2020.01 - 2022.11
  • Supervised and trained team of beauty consultants ensuring excellent customer service and positive work environment.
  • Managed in-store promotions and events to boost sales.
  • Prepared reports on sales and staff performance, providing recommendations for improvement.

Beauty Advisor

Smashbox Beauty
2019.08 - 2020.01
  • Provided Personalized Beauty Consultations: Assisted clients in selecting products tailored to their skin type, preferences, and beauty goals.
  • Demonstrated Product Knowledge: Maintained up-to-date knowledge of latest beauty trends, products, and techniques to effectively educate customers.
  • Achieved Sales Targets: Consistently met or exceeded monthly sales goals through proactive customer engagement and upselling strategies.

Education

High School Awarded Diploma -

52nd High School
Jeddah, Saudi Arabia
06.2019

Skills

  • Team Collaboration
  • Advertising
  • Management
  • Communication

Certification

Computer Diploma - Al Olya Institute

Decision Making and Problem Solving - Institute of Public Admistration

Languages

Arabic
Native language
English
Intermediate
B1

Timeline

Customer Service Representative

Rama Clinic
2023.11 - 2024.04

Perfumer Expert

Drops
2022.12 - 2023.11

Store Manager

Smashbox Beauty
2020.01 - 2022.11

Beauty Advisor

Smashbox Beauty
2019.08 - 2020.01

High School Awarded Diploma -

52nd High School
RAWAN ALANSSARI