Rawan Al Daheem
Safwa
Summary
Dedicated healthcare professional with a Master’s in Health Administration and 4+ years of experience combining management and customer service expertise. Skilled in quality improvement, data analysis, and process optimization. Committed to enhancing patient care and operational efficiency in healthcare settings.
Overview
5
5
years of professional experience
Work History
Administrative
Eastern Health Cluster
09.2024 - 09.2024
Organization, guidance and guidance
Administration Assistant
Encore Adult Day Center
10.2022 - 12.2022
• Managed administrative tasks and meeting coordination, supporting healthcare operations
• Implemented process improvements to enhance organizational efficiency
Research Assistant
Public Health Department
09.2022 - 12.2022
• Conducted scholarly research under faculty guidance, applying conceptual and theoretical ideas to healthcare practices
• Analyzed data and contributed to quality improvement initiatives in public health projects
Customer Service & Management
International Center of Kentucky
09.2019 - 04.2020
• Provided exceptional customer service in a diverse, multicultural environment
• Developed and implemented strategies to improve service delivery and client satisfaction
Education
Master Of Hospitality & Tourism Management - Hospitality & Tourism Management
University of Central Florida
Orlando, FL08.2023
Master Of Health Administration - Health Administration
Western Kentucky University
Bowling Green, KY12.2022
Bachelor Of Science - Health Care Administration
Western Kentucky University
Bowling Green, KY12.2020
Skills
Quality improvement methodologies
Data analysis and interpretation
Process optimization
Project management
Healthcare regulations compliance
Effective communication
Problem-solving
Teamwork and collaboration
PROFESSIONAL CLASSIFICATION
Health Administration Specialist Issued by Saudi Commission for Health Specialties
Issued: 13/03/2025 | Expires: 13/03/2027
Timeline
Administrative
Eastern Health Cluster
09.2024 - 09.2024
Administration Assistant
Encore Adult Day Center
10.2022 - 12.2022
Research Assistant
Public Health Department
09.2022 - 12.2022
Customer Service & Management
International Center of Kentucky
09.2019 - 04.2020
Master Of Hospitality & Tourism Management - Hospitality & Tourism Management
University of Central Florida
Master Of Health Administration - Health Administration
Western Kentucky University
Bachelor Of Science - Health Care Administration
Western Kentucky University
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