Rawan Ali Mohammed

Organization Development Sr. Specialist (February 2025 - Present):

• Analyzed the current situation and reviewed the existing structure to ensure effective role and task distribution aligned with organizational strategic goals.
• Developed job descriptions and defined requirements for tasks and responsibilities.
• Collected data on designated tasks, time consumption, and various roles using surveys and employee interviews.
• Evaluated time and effort by measuring the time taken to perform each task and assessing its complexity, identifying challenges faced by employees.
• Collaborated with departments to develop plans to enhance efficiency and reduce employee workload.

Internal Communication and Workplace Environment Development (October 2022 - Present):

• Conducted periodic surveys to measure employee satisfaction.
• Established effective communication channels to facilitate employee feedback and suggestions.
• Initiated social initiatives to improve communication and reflect a positive organizational culture.
• Provided health, social, and recreational programs to meet employee needs and enhance workplace wellness.
• Planned and managed events to foster cooperation and participation among employees.

Operations Sr. Specialist (August 2023 - January 2025):

• Managed medical insurance documentation and monitored deletion, addition, and financial claims processes.
• Periodically updated employee files and managed employee requests.
• Prepared payrolls, accounted for overtime, travel allowances, and other benefits.
• Managed GOSI by registering, excluding members, updating their data, and preparing monthly reports.

Talent Acquisition Sr. Specialist (October 2022 - August 2023):

• Identified job requirements through analysis of current and future positions.
• Conducted structured interviews to assess candidates' cultural and technical skills.
• Prepared job offers and presented them to the most suitable candidates after negotiating terms.
• Coordinated post-hiring processes such as reference and medical checks.
• Developed a comprehensive onboarding program to facilitate new employees' integration, providing necessary documents and guidelines, organizing orientation sessions, and offering training workshops.

• Strengthening communication channels between teams to ensure mutual understanding and facilitate effective collaboration.
• Establishing positive and sustainable relationships with internal and external clients to ensure their satisfaction and loyalty.
• Addressing customer complaints and inquiries professionally and in a timely manner.
• Effectively leveraging Customer Relationship Management (CRM) software to manage and monitor customer interactions efficiently.
• Preparing periodic reports on performance indicators and customer satisfaction and presenting them to management.
• Engaging in the development of guidelines and procedures that support customer experience.
• Gathering and analyzing feedback from internal and external customers, and providing suggestions for improving service quality.
• Working to resolve daily operational issues in a professional and effective manner.

HR Operations & Employee Services:

• Government Regulations
• Managing employee files and handling HR documentation
• Processing overtime, leave, and business travel requests
• Enrolling and removing employees from medical insurance
• Assisting employees with HR letters and other administrative needs
• Worked on websites like Qiwa, Mudad, GOSI and chamber of commerce platforms

Talent acquisition:

• Sourcing, screening, and shortlisting candidates for various roles
• Conducting initial interviews and coordinating with hiring managers
• Drafting and updating job descriptions to align with company needs
• Managing job postings across multiple platforms
• Communicating with candidates throughout the hiring process
• Preparing weekly recruitment reports to track hiring progress
• Supporting employer branding efforts through social media and career events
• Participating in job fairs and networking events to attract top talent.