Rawan Aljalaq
Dammam
Summary
Highly skilled IT professional with 10 years in IT Healthcare industry. Impressive track record in collaborative, cross-functional teamwork within high-pressure environment. Successful at managing multiple priorities with positive attitude. Dedicated and hardworking with internal drive to deliver excellence. Motivated to achieve results and success through prompt communication and helpful approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior IT Technical Analyst – Computing Infrastructure
Johns Hopkins Aramco Healthcare
Dhahran
09.2024 - 03.2025
- Epic Client System Administrator.
- System Administration.
- Data Storage & Backup.
- Collaborate with cross-functional teams for effective project completion.
- Enhance user experience by providing efficient troubleshooting services.
- Resolve pressing tech issues promptly, maintained workflow continuity.
- Provide ongoing technical support to staff members for smooth operations daily.
- Perform regular updates on all company devices; ensured optimal performance at all times.
- Coordinate IT projects from initiation to completion, met set deadlines consistently.
- Windows 11 Deployment Project Manager.
Senior IT Technical Analyst – Assets Management
Johns Hopkins Aramco Healthcare
Dhahran
10.2015 - 09.2024
- Manage, maintain, and regularly update database with over 10 thousands of company's IT assets.
- Manage leasing obligations, ensuring timely equipment returns, and performing financial and equipment reconciliations concerning leases.
- Work with management to develop company's IT asset management policies, standards, and procedures.
- Evaluate and assess organizations' assets requirements.
- Coordinate with departments utilizing and optimizing available assets in organization.
- Handle and process daily assets requests.
- Prepare and analyze IT assets reports for management.
- Ensure compliance with company's IT policies by conducting regular checks and updates.
- Evaluate vendor performance regularly, ensuring top-quality service at all times.
- Collaborate effectively with vendors for acquiring the best IT equipment.
- Handle vendor invoice verifying, processing, and purchase orders.
- Assets Replacement Project Manager.
- Proactive Approach Project Manager.
IT Analyst
Almana General Hospital
Khobar
01.2015 - 06.2015
- Testing systems, investigating issues, and generating IT reports
Education
Master - Human Resources Management (HRM)
King Fahd University of Petroleum & Minerals (KFUPM)
Dhahran, SA 08.2022 - 08.2023
Bachelor - Management Information Systems (MIS)
University Of Dammam
Dammam, SA 09.2008 - 01.2012
Skills
- Ability to handle multiple projects and assignments
- Excellent at performing multiple tasks at same time
- Ability to carry out assigned tasks independently
- Excellent communication and interpersonal skills
- Strong quantitative skills
- Organizing skills and attention to detail
Certification
- ITIL v4 Certificate
- Project Management Professional Certificate (PMP)
- Microsoft Power BI Data Analyst Course
Languages
English
Arabic
Timeline
Senior IT Technical Analyst – Computing Infrastructure
Johns Hopkins Aramco Healthcare
09.2024 - 03.2025
Master - Human Resources Management (HRM)
King Fahd University of Petroleum & Minerals (KFUPM)
08.2022 - 08.2023
Senior IT Technical Analyst – Assets Management
Johns Hopkins Aramco Healthcare
10.2015 - 09.2024
IT Analyst
Almana General Hospital
01.2015 - 06.2015
Bachelor - Management Information Systems (MIS)
University Of Dammam
09.2008 - 01.2012
Similar Profiles
FATIMAH SHARRAHIFATIMAH SHARRAHI
Co-Chair Clinical Practice and Research Council at Johns Hopkins Aramco HealthcareCo-Chair Clinical Practice and Research Council at Johns Hopkins Aramco Healthcare
Alzhrani Ali MORDI ALZHRANIAlzhrani Ali MORDI ALZHRANI
Associate Consultant – Family Medicine at Johns Hopkins Aramco HealthcareAssociate Consultant – Family Medicine at Johns Hopkins Aramco Healthcare
Lama AlmahrousLama Almahrous
Resident Doctor at Johns Hopkins Aramco HealthcareResident Doctor at Johns Hopkins Aramco Healthcare