RAWAN GALAI
Platforms Enablement & Integration Manager
Riyadh
Summary
To gain the necessary skills, knowledge, and experience that will guide me to achieve my tasks with the right techniques which will enrich my career.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Platform Integration and Enablement Manager
MINISTRY OF CULTURE
Riyadh
12.2021 - Current
VP Manager, IT Transformation
THE SAUDI NATIONAL BANK
Jeddah
01.2020 - 11.2021
- Leading the SNB (NCB & SAMBA) merger for the Retail domain including the following Streams:
- Retail Customer & Account
- Retail Credit Cards Products
- Retail Lending Products
- Retail Digital Channels
- Retail Saving Accounts
- Retail Private Banking
- Retail CRM & Complains
- Overseeing and ensuring delivery of all design documentations, data mapping, and transfer
- Provide Timely Status reporting to the Senior Management Liaising with key stakeholders and system integrations partners.
- Created plans and communicated deadlines to ensure projects were completed on time.
IT Senior Project Manager
THE NATIONAL COMMERCIAL BANK
Jeddah
01.2018 - 01.2020
- Collaborate with the requester business, developers, and testers to determine the scope and timeline of the project
- Maintaining Multiple Projects on track as per the agreed delivery plan and ensuring they are completed and delivered according to the specifications and according to the Bank's policies & compliance.
IT Service Manager
THE NATIONAL COMMERCIAL BANK
Jeddah
01.2017 - 12.2018
- Design Service Level Agreement (SLAs) and Operational level Agreement (OLAs) across the business functions.
- Ensuring the SLAs are achieved, service quality and overall expectations are met or exceeded.
- Conduct Service review meetings with stakeholders to present performance report and service and quality improvements.
IT Problem Manager
THE NATIONAL COMMERCIAL BANK
Jeddah
01.2015 - 12.2017
- Prevent Incidents from happening and decrease the impact of incidents that cannot be prevented.
- Analyze incidents records and uses data collected by other IT Service Management Processes to identify trends or recurring incidents
Quality Control Officer
THE NATIONAL COMMERCIAL BANK
Jeddah
01.2013 - 12.2015
Intern
NESMA AIRLINES CO.
Jeddah
07.2012 - 09.2012
Trainee
THE NATIONAL COMMERCIAL BANK CAPITAL
Jeddah
01.2012 - 01.2012
- Increased training efficiency by working closely with supervisor and coworkers, asking questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Shadowed senior team members to learn all related jobs.
- Learned new materials, processes and programs quickly.
Education
BBA - Management Information Systems
University of Business And Technology
Jeddah 01.2008 - 12.2012
Skills
Leadership & Delegation
Allocating Resources
Presenation and Public Speaking
Problem Solving
Conflicts Resolution
Adaptability
Training
1. Information Technology Program Associate Program (ITAP)
2. ITIL Foundation Practice .
3. Data Analysis.
4. Six Sigma Green Belt.
5. Business Process Reengineering
Projects
1. Compliance Data Cleansing and Amendment Task Force.
2. NCB Payroll Processing Preparation Task Force .
3. Credit Card Digital Selling Task Force.
4. Personal Finance Digital Selling Task Force
Timeline
Platform Integration and Enablement Manager
MINISTRY OF CULTURE
12.2021 - Current
VP Manager, IT Transformation
THE SAUDI NATIONAL BANK
01.2020 - 11.2021
IT Senior Project Manager
THE NATIONAL COMMERCIAL BANK
01.2018 - 01.2020
IT Service Manager
THE NATIONAL COMMERCIAL BANK
01.2017 - 12.2018
IT Problem Manager
THE NATIONAL COMMERCIAL BANK
01.2015 - 12.2017
Quality Control Officer
THE NATIONAL COMMERCIAL BANK
01.2013 - 12.2015
Intern
NESMA AIRLINES CO.
07.2012 - 09.2012
Trainee
THE NATIONAL COMMERCIAL BANK CAPITAL
01.2012 - 01.2012
BBA - Management Information Systems
University of Business And Technology
01.2008 - 12.2012