Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Custom
Timeline
Generic

Rawan Massalkhi

Jeddah,Saudi Arabia

Summary

Results-driven professional with expertise in medical equipment maintenance, customer service, and communication. Demonstrates strong leadership and team management capabilities, coupled with strategic planning and problem-solving skills. Proficient in data analysis, reporting, and the Microsoft Office Suite, ensuring efficient time management and decision-making. Adapt at delivering impactful presentations and fostering team building to achieve organizational goals. Committed to leveraging core competencies to drive operational excellence and support long-term success. Offering strong analytical and problem-solving skills, coupled with excellent communication and teamwork abilities. Knowledgeable about product development processes and customer service, with keen ability to learn quickly and adapt to new challenges. Ready to use and develop skills in market analysis, user experience, and project management.

Overview

8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Product Specialist

Al Danah Medical Company
Doha
08.2024 - 02.2025
  • Handle Ambu disposable scopes (Cystoscope, Bronchoscope, Rhinoscope)
  • Provide technical support to clients, sales, and marketing teams
  • Prepare periodic reports and conduct meetings with suppliers

Customer Service Operator

Smart Source (WFP Project)
Beirut
03.2023 - 07.2024
  • Managed inbound and outbound communications
  • Assisted customers and resolved inquiries about services

Biomedical Engineer

Medicare Services
Beirut
08.2022 - 02.2023
  • Conducted preventive and corrective maintenance
  • Resolved software and hardware issues in medical devices
  • Handled administrative and operational tasks

Internship – Biomedical Engineering Dept.

Clemenceau Medical Center
Beirut
10.2021 - 06.2022
  • Participated in maintenance, installation, and work order processing
  • Gained hands-on training from senior engineers

Biomedical Engineer (Freelance)

Barja Clinics
01.2020 - 01.2021
  • Performed regular medical equipment maintenance

Operator

Cheese and Olives
Verdun
01.2017 - 01.2018

Volunteer

Mediar Association
Beirut
01.2020

Volunteer

Lebanese Civil Defense
Lebanon
01.2018 - 05.2025

Education

Bachelor’s Degree - Biomedical Engineering

Lebanese International University

Grade 12 - Life Sciences

Rene Moawad Official High School
06.2017

Skills

  • Medical Equipment Maintenance
  • Customer Service & Communication
  • Leadership & Team Management
  • Strategic Planning & Problem Solving
  • Data Analysis & Reporting
  • Time Management & Decision Making
  • Microsoft Office Suite
  • Presentation Skills
  • Problem-solving
  • Communication skills
  • Team building

Certification

  • Introduction to Arduino, IEEE, Lebanon, 2021
  • EMT, Firefighter & Rescue, Lebanese Civil Defense, 2018
  • Rope Rescue, SDIS 06 de France, Lebanon, 2019
  • Karate Practical Camp, Turkish Karate Federation, 2018
  • Technical Course for Coaches, International Olympic Committee, 2018

Languages

Arabic
English

Personal Information

  • Title: Biomedical Engineer
  • Nationality: Lebanese

Custom

  • Karate (Black Belt)
  • Swimming
  • Running (7th place in marathon)
  • Volleyball (Gold & Silver medals)
  • Badminton (1st Place, 2012–2013)

Timeline

Product Specialist

Al Danah Medical Company
08.2024 - 02.2025

Customer Service Operator

Smart Source (WFP Project)
03.2023 - 07.2024

Biomedical Engineer

Medicare Services
08.2022 - 02.2023

Internship – Biomedical Engineering Dept.

Clemenceau Medical Center
10.2021 - 06.2022

Biomedical Engineer (Freelance)

Barja Clinics
01.2020 - 01.2021

Volunteer

Mediar Association
01.2020

Volunteer

Lebanese Civil Defense
01.2018 - 05.2025

Operator

Cheese and Olives
01.2017 - 01.2018

Bachelor’s Degree - Biomedical Engineering

Lebanese International University

Grade 12 - Life Sciences

Rene Moawad Official High School
Rawan Massalkhi