Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Rawan Mubarak Aldossary

Dammam

Summary

Results-driven Logistics and Customer Account professional with strong experience in Sales , logistics, customer relations ,shipping, transportation coordination and invoice management.

Skilled in managing client accounts , Proven ability to resolve customer issues, build long-term relationships, and ensure high satisfaction. Experienced in using Microsoft Dynamics CRM and CargoWise to track customer data and support business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Export Sales and Customer Service officer

Mediterranean Shipping Company ( MSC )
Dammam
12.2022 - Current
  • Worked under the Sales Department to verify quotes and rate availability according to customer agreements.
  • Managed Customer accounts and ensured compliance with customer agreements (e.g. SABIC, Tasnee, Maaden).
  • Handled Sales Quotations , rates and export invoicing across Multiple Locations ( Dammam, Jubail , Jeddah)
  • Built Strong Relationships with VIP and Cash Customers and resolving issues related to quotas and invoices.
  • Handled customer complaints by providing appropriate solutions related to quotes, invoices, and another agency issues.
  • Collaborate with sales, logistics, finance, and operations departments to ensure customer needs were met efficiently.
  • Communicated with another agencies regarding agreements and resolved related issues with customers.

Logistics coordinator

Yusuf bin Ahmed Kanoo ( Kanoo Logistics )
Dammam, Eastern Province
11.2018 - 12.2022
  • Managing transportation operations and tracking of both local and international shipments and Ensure timely delivery by coordinating with warehouse of Customer.
  • Coordinating all shipments Related to Export , import and Air.
  • Negotiate the rates based on the Current market To ensure competitive pricing and gain Customer Satisfaction.
  • Supervising the Team to Support and sharing knowledge to ensure smooth daily operations.
  • Prepared logistics documentation, including shipping manifests and customs clearance forms to organize the delivery as per requirements.
  • Maintained updated records for import/export operations, container tracking, and carrier communication.

Receptionist

Alsafa Medical Center
Dammam, Eastern Province
01.2016 - 01.2017

Education

BBA - Business administration

Saudi Electronic University
Dammam, Eastern Province

Some College (No Degree) - Network Information

King Faisal University
Al Hufuf, Eastern Province

Some College (No Degree) - Networking

Cisco Networking Academy

Skills

  • Logistics & Supply Chain Coordination
  • Customer Service & Complaint Handling
  • Invoice Processing & Document Management
  • CRM System ; Microsoft Office CargoWise Microsoft Dynamics
  • Project Coordination Team Supervision
  • Communication & Problem Solving
  • Networking Knowledge (Cisco Certified)

Certification

  • International Certificate in Logistics & Transportation – CILT
  • Freight Forwarding Course
  • Project Management Course
  • Customer Experience & Planning
  • Cisco Networking (5 Certificates)
  • IT Skills Foundation
  • Leadership Traits & Decision Making
  • Certificate of Event Organization

Timeline

Export Sales and Customer Service officer

Mediterranean Shipping Company ( MSC )
12.2022 - Current

Logistics coordinator

Yusuf bin Ahmed Kanoo ( Kanoo Logistics )
11.2018 - 12.2022

Receptionist

Alsafa Medical Center
01.2016 - 01.2017

BBA - Business administration

Saudi Electronic University

Some College (No Degree) - Network Information

King Faisal University

Some College (No Degree) - Networking

Cisco Networking Academy

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Rawan Mubarak Aldossary