rawn osman
Riyadh,Riyadh Region
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Waitress
smokehous restaurant
khartoum , sudan
2019.10 - 2022.12
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Greeted and escorted guests to tables.
Salesman
booktino
khartoum, sudan
2018.09 - 2018.10
- Received stock deliveries, accurately completing paperwork and updating system records.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Education
Bachelor of Arts - interior design
future university
khartoum, sudan 2021.08 -
Doctor of Medicine - general medicine
ibn sina university
khartoum, sudan 2015.10 - 2020.06
Skills
- Marketing and sales experience
- Problem solving
- Multidisciplinary teamwork
- Extensive hospitality background
- Customer rapport building
- Expert multitasker
- COVID-19 hygiene measures
- Highly responsible and reliable
- Efficient payment processing
- Outstanding customer service
- Enthusiastic communicator
- Hospitality expertise
- Allergy awareness
Languages
Arabic
Native
English
Fluent
Japanese
Beginner
Hindi
Beginner
Timeline
Bachelor of Arts - interior design
future university
2021.08 -
Waitress
smokehous restaurant
2019.10 - 2022.12
Salesman
booktino
2018.09 - 2018.10
Doctor of Medicine - general medicine
ibn sina university
2015.10 - 2020.06