- Ms Excel
Rawnaa Alsweirki
Assistant Manager, Quality Officer
Riyadh,Sulaimaniya
Summary
An organized committed individual able to build engaged teams and have superior guest relations for maximum return on investment. Understands spa operations thoroughly from auditing products and services to meet internal and external standards. Able to untangle troubleshoots and resolves technical and personal issues resourcefully. Training team members to put customers first and empower staff members to take creative and independent action.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Quality Officer
Kadoon Company
Riyadh
2020.09 - Current
- Quality control & data entry; Guardian of Document & Record Control, Responsible for QMS System Monitoring, Modification, amendments or cancellation of any documents within the QMS system.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Led CIDESCO quality-assurance projects and enhanced productivity, & increased customer satisfaction .
Assistant Spa Manager
Kadoon Company, Deem Wellness Chateau
Riyadh
2021.06 - 2022.05
- Assisting spa manager by providing leadership direction & supervision of staff on daily operation such as retail, inventory, ordering sales & scheduling, as well as overseeing coordination of all customer support tasks, guest requests & appointments.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Recorded product sales into spa's monthly income report.
- Worked as acting Spa manager for 3 months.
Intern
King Khalid University Hospital
Riyadh
2018.07 - 2019.07
- Biochemistry, Haematology, Bacteriology, Immunology, Histopathology, Mycology, Parasitology, Virology, Phlebotomy, Blood bank, Molecular Genetics, Molecular diagnostics (PCR Lab), Flow
- Cytopathology, Cytogenetics
- Participated in “Successful Medical Laboratory week “
Education
Clinical Laboratory Bachelors - Clinical Laboratory Science
King Khalid University
Riyadh, 01 2015.01 - 2018.06
High School Diploma -
Al Fahd Private School
Riyadh, 01 2018.01 - 2019.01
Skills
Excellent Communication
Flexibility
Team Player
Hardworking
Teaching
Self-Motivated
Fast Learner
Nationality
from A Saudi Mother
Software
- Ms PPT
- Ms Word
- Ms Publisher
- Menedly
- Endnote
Accomplishments
Correct Patient Identification Policy (27/6/2019)
An online webinar explaining the right procedure to patient
Response Style to Change during a Pandemic (4/5/2020)
An online course that helps you adapt to sudden different changes that occur in life all while being present in the moment
Uncovering the Power of Compassion (6/5/2020)
Introduction to self-compassion how it can help us in our relationship, a combination of self-compassion and communication that can empower change.
Fear in challenging times (11/5/2020)
Introduction to learn adaptation to multiple changes and taking charge of your life and making life changing decisions.
Certification
- Diploma in CIBTECT Business management ,Spa Education Academy, London.UK.
Timeline
- Diploma in CIBTECT Business management ,Spa Education Academy, London.UK.
2022-03
- ASCP Board preparation
2021-11
Assistant Spa Manager
Kadoon Company, Deem Wellness Chateau
2021.06 - 2022.05
- Certified Internal Auditor in ISO 45001 Certification No. 2012146431322631251
2020-12
- Certified Internal Auditor in ISO 9001 Certification No. 20124631322631254
2020-11
Quality Officer
Kadoon Company
2020.09 - Current
Intern
King Khalid University Hospital
2018.07 - 2019.07
High School Diploma -
Al Fahd Private School
2018.01 - 2019.01
Clinical Laboratory Bachelors - Clinical Laboratory Science
King Khalid University
2015.01 - 2018.06