Rayan Al-Oufi

- Building Customer Loyalty

- Lead to deliver the Customer Service KPIs.

- Develop , motivate & engage while providing coaching and mentoring to store staff.

- Ensure the employee are knowledgeable and always updated on SOPs.

- Performance manage all staff and actively deal with low performance employees.

- Take the accountability for the store P&L.

- Ensure all the store cost in the line with the company policy.

- Manage Cycle count and physical count to ensure that it is implemented following SOPs

- Ensure the store is safe place for our customers and employees.

- Ensure the store team provide an excellent customer service.

- Asses to identify team developments gaps and training needs.

- Analyze sales figures to identify opportunities to develop and drive products and services sales performance at the store.

- follow up with the team leaders and sales staff on their categories and individual achievements.

- Lead the full implementation of merchandise , planogram and display as per model store guidelines.

- Ensure the store team provide an excellent experience to our customers.

- Ensure customers complaint are resolved with the sense of urgency.

- Lead an action plan with the store manager to improve Customer Satisfaction indicator results.

- Responsible for the departments tidiness and cleaning.

- Ensure the Cashiers opening and closing are done based on the SOPs.

- Listen and understand the customer needs and seek for their satisfaction

- Aware of the department and store KPIs results and support the store action plan.

- work as a sales goalkeeper to support every sales transaction.

- Ensure the stock and cash are protected through shrinkage management.

- implement the daily zone-recovery to ensure proper closing for the business.