Rayan Al-Qashqari
Retail Professional
Jeddah
Summary
Accomplished in commercial management and team leadership, I spearheaded operations at IKEA Alsulaiman, driving sales growth and enhancing customer satisfaction. Expert in strategic planning and negotiation, I consistently achieved profitability targets, demonstrating a keen ability to analyze market trends and optimize operational efficiency.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Store Retail Operation Manager
IKEA Alsulaiman
04.2024 - Current
- Responsible for overseeing the daily operations of the store ensuring seamless and efficient shopping experience for customers, and leading a team to achieve both sales and profitability target
- ensuring alignment with IKEA vision of creating a better everyday life for many people.
- Being on top of strategic Planning, team leadership , financial oversight, and maintaining high standard of customer service.
- Analyze market trend, customer feedback , and sales data to identify commerical opportunities and act accordingly
- Monitor and manage the store financial performance , including budgeting ,forecasting , and cost control
Business Navigation and Operation Manager
IKEA Alsulaiman
09.2021 - 03.2024
- The Business Navigation and Operation Manager is Responsible for Navigating the growth of IKEA retailing and steering the business towards sustained long term profitability.
- Financial planning and analysis, by having a comprehensive understanding of profit & loss (P&L) statement , monitor result , create forecasts , and develop scenario plans needed.
- Business Development, by collaborate with commerical team to maximize commerical opportunities in the local market.
- Operation Excellence, by secure the business steering process within the store , ensuring management works towards agreed goals.
- Risk and compliance management , by ensure a safe and secure environment for customers suppliers, and co-workers by implementing relevant rules and guidelines in areas of risk and compliance
- communication and stakeholder engagement , by communicate relevant business information and goals to managers and co-workers in an engaging manner to inspire meaningful actions towards achieving agreed goals
Customers Relations Manager
IKEA Alsulaiman
05.2014 - 08.2021
- Responsible for driving sales growth and sustained long-term profitability by establishing and retaining life-long relationships with both existing and new customers. This role involves leading and managing the customer relations team to optimize the customer experience and ensure satisfaction.
- Customer Experience Management, by ensure a positive and joyful shopping experience for all IKEA visitors and customers by implementing effective customer service strategies, Identify and remove hindrances to secure an easy buying experience and a positive shopping environment.
- Team Leadership and Development, by coach, manage, mentor, and onboard new and existing team members to ensure their success. This includes identifying and developing internal talent for future succession.
- Customer Relationship Optimization, by lead and manage the team and work with colleagues in other functions to optimize the relationship with customers in order to drive sales growth and sustained long-term profitability.
Wholesales Manager
SAMACO
05.2013 - 04.2014
- Sales and Business Development, by develop and implement wholesale sales strategies to achieve revenue and growth targets, establish and maintain strong relationships with key wholesale clients and partners,monitor market trends, competitor activities, and customer needs to adjust sales strategies accordingly.
- Supplier and Inventory Management, by Negotiate terms and pricing with suppliers to secure the best deals and maintain product quality, oversee inventory levels to ensure optimal stock availability and turnover, collaborate with procurement and logistics teams to manage supply chain efficiency.
- Operations and Logistics, by ensure smooth and cost-effective distribution of products to wholesale clients,optimize warehouse and delivery processes to meet customer expectations, Implement technology solutions to streamline operations and improve efficiency.
- Financial and Budget Management, by develop and manage wholesale sales budgets, ensuring profitability and cost control,Analyze financial reports and performance metrics to identify areas for improvement,Ensure compliance with pricing policies and contractual agreements.
- Customer Relationship Management, act as the primary point of contact for wholesale clients, addressing inquiries and resolving issues, develop long-term relationships with key accounts to ensure customer satisfaction and loyalty,conduct regular business reviews with clients to assess their needs and optimize service.
Service Sales Manager
Jarir Bookstore
01.2011 - 04.2013
- Sales Management, by develop and implement effective sales strategies to achieve organizational sales targets, set sales goals and monitor the performance of the sales team to ensure these goals are met,analyze sales data to identify trends and opportunities for growth.
- Team Leadership, by hire, train, and manage sales staff, fostering a positive and productive work environment, provide ongoing coaching and support to the sales team to enhance their skills and performance, conduct regular performance evaluations and implement development plans as needed.
- Customer Service Excellence, by ensure that customers receive prompt and professional service, addressing any issues or complaints effectively, develop and implement customer service policies to improve the overall customer experience.
- Operational Oversight, by oversee daily sales operations, including inventory management and merchandising, ensure compliance with company policies and procedures, prepare sales budgets, forecasts, and reports for upper management.
- Market Analysis, by use market insights to inform sales strategies and decision-making.
Sales Operation Manager
Etihad Atheeb Telecom Co.
05.2008 - 12.2010
- Sales Process Optimization, by develop and implement effective sales strategies to achieve organizational sales targets, set sales goals and monitor the performance of the sales team to ensure these goals are met, analyze sales data to identify trends and opportunities for growth.
- Oversee daily sales operations, including inventory management and merchandising
- Stay informed about market trends, competitor activities, and industry developments.
- Ensure that customers receive prompt and professional service, addressing any issues or complaints effectively
Education
SMPD - Store Manager Development Plan
IKEA Development Center
Saudi Arabia 04.2001 -
I-Lead Development Program - Organizational Leadership
Center For Creative Leadership
Saudi Arabia 04.2001 -
Intermediate Training Program - Customer Centric - Managerial
Leoron Institute
Saudi Arabia 04.2001 -
Associate of Science - Negotiation Mastery
Harvard Business School
U.S.A 04.2001 -
Associate of Science - Network And System Administration
King Abdulaziz University
Saudi Arabia 04.2001 -
Skills
Commerical Management
Team leadership
Operations management
Strategic planning
Coaching
Decision-making
Negotiation
Timeline
Store Retail Operation Manager
IKEA Alsulaiman
04.2024 - Current
Business Navigation and Operation Manager
IKEA Alsulaiman
09.2021 - 03.2024
Customers Relations Manager
IKEA Alsulaiman
05.2014 - 08.2021
Wholesales Manager
SAMACO
05.2013 - 04.2014
Service Sales Manager
Jarir Bookstore
01.2011 - 04.2013
Sales Operation Manager
Etihad Atheeb Telecom Co.
05.2008 - 12.2010
SMPD - Store Manager Development Plan
IKEA Development Center
04.2001 -
I-Lead Development Program - Organizational Leadership
Center For Creative Leadership
04.2001 -
Intermediate Training Program - Customer Centric - Managerial
Leoron Institute
04.2001 -
Associate of Science - Negotiation Mastery
Harvard Business School
04.2001 -
Associate of Science - Network And System Administration
King Abdulaziz University
04.2001 -
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