Rayan Al-Yousef
Hospitality
Riyadh,2154
Summary
Service-oriented Sales leader with more than 12 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Involves overseeing the team goals as a sales leader and to ensure guests feel like at home and have the most pleasant experience.
Overview
15
15
Certifications
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Director of Sales & Marketing
Burj Rafal Riyadh, A Marriott International
Riyadh, Riyadh
05.2020 - Current
- Worked with sales team to collaboratively reach targets.
- Collaborated with 20 clients to maintain relationships and provide customers with thorough support and guidance.
- Monitoring 150 accounts and managing budgets.
- Interview and train 8 new staff
- Setting sales targets
Assistant Director of Sales & Marketing
Burj Rafal Hotel
Riyadh, Riyadh
05.2019 - 05.2020
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Managed 30 accounts to retain existing relationships and grow share of business.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Assistant Director of Sales & Marketing
Burj Rafal Kempinski Hotel
Riyadh, Riyadh
03.2019 - 05.2019
- Trained approximately 4 new sales associates in 2 months.
- Implemented new marketing initiatives to drive sales improve overall performance.
- Monitored sales processes to identify areas need of improvement and implemented systems to rectify issues.
- Monitored sales team performance and provided constructive feedback.
- Trained and developed 4 sales team in company process, product knowledge, customer service and selling techniques.
Director of Sales
Riyadh InterContinental Hotel
Riyadh, Riyadh
02.2017 - 02.2019
- Monitored guests buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coached 7 employees in successful selling methods and encouraged cross-selling to drive revenue by 30%.
- Established new and innovative ideas for better business performance.
Assistant Director of Sales
Riyadh InterContinental Hotel
Riyadh, Riyadh
05.2015 - 01.2017
- Provided exceptional customer service to foster client loyalty and satisfaction by 20%.
- Negotiated contracts and sales terms with new and existing clients.
- Reported sales data to upper management as directed.
- Assist sales team with day-to-day running of events and functions.
Senior Sales Manager
Al Faisaliah Hotel
Riyadh, Riyadh
11.2013 - 04.2015
- Improved sales processes to streamline customer acquisition and onboarding strategies by 50%.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Solved guests challenges by offering relevant products and services.
Sales Manager
Riyadh InterContinental Hotel
Riyadh, Riyadh
12.2009 - 10.2013
- Contracts, reports, letters, and proposals for clients.
- Developed international business relationships to drive business by 15%.
- Conducted research to target, engage and partner with accounts, negotiating beneficial, cost-saving deals.
Sales Executive Proactive
Riyadh Marriot Hotel
Riyadh, Riyadh
08.2008 - 11.2009
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits by 10%.
Education
Bachelor of Business Administration - undefined
King Faisal University
Diploma -
Institute Of Public Administration
Riyadh 01.2006 - 07.2008
Skills
Strategic account developmentundefined
Certification
Community Service College – secondary Commercial Institute (for six weeks) English Language Completion Certificate.
Accomplishments
- Resolved product issue through consumer testing.
- Awards and certificates from several entities.
- Certificate of leadership for participating in Royal Event-Turaif 2018.
Timeline
Assistant Director of Sales & Marketing
Burj Rafal Riyadh, A Marriott International
05.2020 - Current
Assistant Director of Sales & Marketing
Burj Rafal Hotel
05.2019 - 05.2020
Assistant Director of Sales & Marketing
Burj Rafal Kempinski Hotel
03.2019 - 05.2019
Director of Sales
Riyadh InterContinental Hotel
02.2017 - 02.2019
Assistant Director of Sales
Riyadh InterContinental Hotel
05.2015 - 01.2017
Senior Sales Manager
Al Faisaliah Hotel
11.2013 - 04.2015
Sales Manager
Riyadh InterContinental Hotel
12.2009 - 10.2013
Sales Executive Proactive
Riyadh Marriot Hotel
08.2008 - 11.2009
Diploma -
Institute Of Public Administration
01.2006 - 07.2008
Bachelor of Business Administration - undefined
King Faisal University
Similar Profiles
Syed AtharSyed Athar
IT Director at Riyadh Marriott Cluster (Taiba Investments)IT Director at Riyadh Marriott Cluster (Taiba Investments)
Dima AlomairiniDima Alomairini
Guest relations expert at JW Marriott RiyadhGuest relations expert at JW Marriott Riyadh
Anna CrawleyAnna Crawley
Child Care at Rafal JozefowiczChild Care at Rafal Jozefowicz