Rayan Alghamdi
Riyadh,Saudi Arabia
Summary
Experienced IT professional with a strong foundation in configuration management, incident management, and IT infrastructure library implementation. Proficient in technical documentation writing, software troubleshooting, and systems integration, with a deep understanding of DevOps culture and cybersecurity principles. Demonstrates expertise in applications support, database management, and stress testing while ensuring compliance with industry standards. Skilled in client relations, project management, and quality assurance, leveraging ITIL framework knowledge to drive operational efficiency. Committed to delivering innovative solutions that enhance system performance and align with organisational goals.
Experienced engineering professional with strong background in troubleshooting and resolving technical problems.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work history
Senior application support specialist
General Authority for Defense Development
Riyadh, Riyadh Region
01.2023 - 03.2025
- Support applications and web services end user
- Assure services are provided as per approved SLA
- Participate activity in Digital transformation
- Suggest and discuss requirements with business owners and deploy it on web service
- Manage services licenses
- Manage users in Active directory
- Assisted in software development projects, resulting in more efficient systems.
- Provided efficient application support for improved customer satisfaction.
- Implemented robust security measures, enhancing protection against cyber threats.
- Ensured peak system operation through regular maintenance and diagnostics.
- Performed root cause analysis of recurring issues, leading to long-term solutions.
- Collaborated on technical documentation creation for improved user understanding.
- Facilitated seamless data migration during major system upgrades or changes.
- Mitigated potential system failures through proactive monitoring and swift response to alarms.
- Maintained inventory of all software licenses; ensured compliance with legal requirements.
- Monitored network performance daily to prevent disruptions.
- Identified bugs in applications, resulting in smoother operations post-fixing.
- Maintained up-to-date knowledge of latest software trends for enhanced service delivery.
- Streamlined end-user support processes by implementing effective strategies and tools.
- Managed deployment of software upgrades to enhance user experiences.
- Provided quick, reliable 1st and 2nd line support for timely ticket resolution.
- Coordinated communications between staff and technical teams to maintain smooth operations.
- Performed root cause analysis to identify issues and limit repeat reoccurrence.
- Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
- Understood complex business processes and corresponding data flows for improved systems support.
- Supported software updates and rollouts with thorough testing, minimising operational disruption.
- Minimised system downtime through regular maintenance and servicing.
- Managed system hardware and virtual environment performance for good equipment function.
- Tested software to assess and verify capabilities in line with business requirements.
- Evaluated internal applications to spot function weaknesses and provide remedial action.
- Ran training sessions to educate staff on new software and systems for improved understanding.
- Led end-user testing and documentation for reduced issues during development and rollout.
- Communicated application status requests to customers, advising on completion timeframes.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Tested function of peripheral equipment and completed quality repairs.
- Offered technical advice to programmers and developers to help optimise designs.
- Co-operated with product developers, improving quality of applications.
- Participated in disaster recovery planning and testing exercises for business continuity assurance.
- Adapted rapidly to changing technology environments, keeping systems up-to-date and secure.
- Facilitated regular meetings with stakeholders to assess application performance and plan improvements.
- Assured compliance with regulations through regular audits and reviews of applications.
- Solved complex system problems for enhanced user experience.
- Maintained high-level of customer service during critical incidents.
Application Support Specialist
National Company for Mechanical Systems
Riyadh
01.2020 - 01.2022
- Support applications and web services end user
- Assure services are provided as per approved SLA
- Participate activity in Digital transformation
- Suggest and discuss requirements with business owners and deploy it on web service
- Manage services licenses
- Manage users in Active directory
- Assisted in software development projects, resulting in more efficient systems.
- Provided efficient application support for improved customer satisfaction.
- Implemented robust security measures, enhancing protection against cyber threats.
- Ensured peak system operation through regular maintenance and diagnostics.
- Performed root cause analysis of recurring issues, leading to long-term solutions.
- Collaborated on technical documentation creation for improved user understanding.
- Facilitated seamless data migration during major system upgrades or changes.
- Mitigated potential system failures through proactive monitoring and swift response to alarms.
- Maintained inventory of all software licenses; ensured compliance with legal requirements.
- Monitored network performance daily to prevent disruptions.
- Identified bugs in applications, resulting in smoother operations post-fixing.
- Maintained up-to-date knowledge of latest software trends for enhanced service delivery.
- Streamlined end-user support processes by implementing effective strategies and tools.
- Managed deployment of software upgrades to enhance user experiences.
- Provided quick, reliable 1st and 2nd line support for timely ticket resolution.
- Coordinated communications between staff and technical teams to maintain smooth operations.
- Performed root cause analysis to identify issues and limit repeat reoccurrence.
- Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
- Understood complex business processes and corresponding data flows for improved systems support.
- Supported software updates and rollouts with thorough testing, minimising operational disruption.
- Minimised system downtime through regular maintenance and servicing.
- Managed system hardware and virtual environment performance for good equipment function.
- Tested software to assess and verify capabilities in line with business requirements.
- Evaluated internal applications to spot function weaknesses and provide remedial action.
- Ran training sessions to educate staff on new software and systems for improved understanding.
- Led end-user testing and documentation for reduced issues during development and rollout.
- Communicated application status requests to customers, advising on completion timeframes.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Tested function of peripheral equipment and completed quality repairs.
- Offered technical advice to programmers and developers to help optimise designs.
- Co-operated with product developers, improving quality of applications.
- Participated in disaster recovery planning and testing exercises for business continuity assurance.
Application Support Specialist
Business Research And Development Company T2
Riyadh, Riyadh Region
01.2018 - 01.2020
- Support applications and web services end user
- Ensure timely and successful delivery of service according to customer needs and objectives
- Collaborate with development team to assure changes are deployed successfully
- Proven work experience as Quality Assurance Specialist
- Make recommendation for improvement
- Create training materials and operating manuals
- Perform User Acceptance Test and documents
- Test applications and web services to ensure work functionality and clear from system errors
- Ensure final product follows organization's quality standards before product or services is delivered to customer
- Requirements gathering from customer and deploy it on application or web service
- Co-operated with product developers, improving quality of applications.
- Assisted customers remotely using remote desktop connections, ensuring minimal downtime.
- Implemented robust security measures, enhancing protection against cyber threats.
Education
Bachelor of Technology - Information Technology
Saudi Electronic University
Associate of Science - Computer Science
King Saud University
RiyadhSkills
- Technical documentation writing
- Software troubleshooting proficiency
- Compliance awareness
- Applications support expertise
- Troubleshooting skills
- Understanding of DevOps culture
- ITIL framework knowledge
Quality Assurance
Languages
Arabic
Native
English
Upper intermediate
Accomplishments
• Built a Visitor Management System that facilitates visitor, contractor, vehicles, and material permits. The system integrates an approvals workflow and sends notifications via SMS and email to visitors, contractors and transporters for permit confirmation and upon approval. Visitors are identified using QR code permit that been sent to them via SMS and email and scanning for seamless access.
• Developed a Licenses Plate Recognition integrated with the Visitor Management System to identify vehicles based on license plate recognition, enabling automated access control and classification of visitors, contractors, and transporters
•Created a Recruitment Management System to streamline the entire hiring process, from job requisition creation to candidate application, interview scheduling, evaluation, medical report exchange, and contract issuance
Custom
- Project Management: Basics for success
- DevOps Foundation
- ITIL V4 Foundation
- Data Analysis
Timeline
Senior application support specialist
General Authority for Defense Development
01.2023 - 03.2025
Application Support Specialist
National Company for Mechanical Systems
01.2020 - 01.2022
Application Support Specialist
Business Research And Development Company T2
01.2018 - 01.2020
Bachelor of Technology - Information Technology
Saudi Electronic University
Associate of Science - Computer Science
King Saud University