Rayan Almshari

* Supervising and directing employees in branches and projects

* Follow up with customers, solve the problems they face, customize costumer requirement and provide the necessary support to the branches

* Follow-up and coordination with personnel affairs regarding department employees

* Ensure that the correct rental values are reflected and the amounts owed by customers are collected

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

• Balanced hotel accounts at end of day

• Trained new staff on correct procedures, compliance requirements and performance

strategies.

• Ran reports detailing daily guest numbers, accounting expenses and income and room service

usage.

• Planned coverage needs and organized services to support incoming special events

• Collaborated with team members to handle guest requirements from check-in through check-

out.

• Scheduled and assigned daily work and activities for team members.

• Performed concierge services for guests.

• Answered multi-line phone system and enthusiastically greeted callers.

• Calculated billings and posted charges to room accounts, reviewing charges with guests at

checkout.

• Ensuring that all guest-related tasks are handled accurately and on time to improve the

guests' experience.

• Managing the activities at the front desk.

•Manage and track online and phone reservations.

• Informing customers of payment methods.

• Receiving and welcoming visitors upon their arrival and directing them to rooms.

• Collaborate with visitors and provide information about the hotel, available rooms, rates and

facilities.

• Respond to customer complaints in a timely and professional manner.

• Communicate with the various departments within the hotel according to the needs of the

guests.

• Confirm reservations and arrange customer services.

• Update and keep records of bookings and payments periodically.

• Check the availability of accommodation or transportation at the required travel dates for

clients.

• Resolve any issues you have with bookings.

• Answer questions customers may have about the booking process.