RAYAN AL MULHIM
Eastern region,Saudi Arabia
Summary
Offering strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office Suite and managing schedules. Ready to use and develop communication, time management, and customer service skills. Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
5
5
years of professional experience
Work History
Administrative assistant
AL OTHMAN COMPANY
Al Hufuf, Eastern Province
09.2023 - Current
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Contributed to team effort by accomplishing related results as needed.
- Supported accurate record-keeping with proficient data entry skills.
Customer service representative
Royal commission of Jubail Industrial
Al Jubayl, Eastern Province
11.2019 - 09.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
GCSEs - Information Technology ( IT )
King Faisal University ( KFU )
Al-Ahsa City 09.2024 - Current
Skills
- Email management
- Data inputting
- Time management mastery
- Document management
- Email communication
- Team building
Languages
English
Advanced
Arabic
Proficient (C2)
Timeline
GCSEs - Information Technology ( IT )
King Faisal University ( KFU )
09.2024 - Current
Administrative assistant
AL OTHMAN COMPANY
09.2023 - Current
Customer service representative
Royal commission of Jubail Industrial
11.2019 - 09.2023
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