RAYAN FAKHRANI

Lead quality assurance for training operations, ensuring compliance with GACA, IATA, ISO, and ISAGO standards. Conduct audits across internal and outsourced training to maintain quality and consistency.

Develop QA frameworks, policies, and performance metrics, using data analysis and root cause methods to drive improvements and corrective actions. Monitor performance through reporting and support external audits with regulators and airline partners.

Drive risk mitigation and continuous improvement initiatives to enhance training effectiveness and operational compliance.

My current position is passenger service supervisor and Instructor :

Monitor, identify, and implement best practices to ensure efficient communication with customers, Exceeded performance targets by 100% through effective reviewing, delivered feedback constructively to enhance staff performance.

Provided service with smile, offering courteous, helpful advice to best meet customer needs.

Greeted customers and offered assistance with selecting merchandise.

Sales abilities and customer relations skills to drive substantial profit increases.