Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Rayan Hayat

Rayan Hayat

Makkah,Saudi Arabia

Summary

Accomplished professional with expertise in coaching and performance management, skilled in analyzing training needs and developing effective training materials. Proven leadership in warehouse operations, enhancing team performance through strategic staff management and virtual training. Focused on driving structural success by optimizing team capabilities and promoting a culture of continuous improvement.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Operation supervisor

DHL Express
Makkah, Mecca Region
03.2022 - Current
  • Supervised daily operations, increasing overall effectiveness and efficiency.
  • Facilitated staff training sessions to improve skills and knowledge.
  • Coordinated team activities for enhanced productivity.
  • Oversaw budget management, ensuring cost-effective practices were employed.
  • Prepared operation reports; provided insight into business performance.
  • Fostered a positive work environment, boosting employee morale.

Retail sales agent

DHL Express
Makkah, Mecca Region
12.2020 - 02.2022
  • Generated interest in new products to drive sales.
  • Maintained stock levels for optimal availability of all products.
  • Provided exceptional service that led to an increase in loyal customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Trainer of cabin crew

Flynas
Riyadh, Riyadh Region
10.2019 - 10.2020
  • Delivered comprehensive cabin crew training, improving overall team performance.
  • Enhanced customer service skills by conducting interactive training sessions.
  • Contributed to the creation of a positive work environment with engaging team building activities.
  • Provided individual coaching, strengthening employee confidence and competence.
  • Cultivated a supportive learning environment, promoting open dialogue and feedback.

Flight purser

Flynas
Riyadh, Riyadh Region
11.2017 - 09.2019
  • Led cabin crew to ensure strict adherence to safety and service procedures.
  • Coordinated cabin services, facilitating seamless in-flight operations.
  • Promoted airline products and services, contributing to customer satisfaction.
  • Ensured compliance with aviation regulations, fostering safe flying experiences.

Flight attendant

Flynas
Riyadh, Riyadh Region
01.2014 - 10.2017
  • Ensured passenger safety while delivering high standards of customer service.
  • Accurately handled cash transactions for onboard purchases, minimising discrepancies.
  • Collaborated with ground staff to enhance luggage handling, reducing misplaced baggage incidents.
  • Managed in-flight emergencies with quick thinking and effective problem-solving skills.

Retail sales agent

DHL Express
Makkah, Mecca Region
03.2012 - 09.2013
  • Enhanced store appearance with organized displays and clean aisles.
  • Generated interest in new products to drive sales.
  • Maintained stock levels for optimal availability of all products.
  • Provided exceptional service that led to an increase in loyal customers.

Education

High School Diploma - Science

Makkah High School
Makkah
01.2009 - 01.2011

Skills

  • Coaching expertise
  • Performance Management
  • Training needs analysis
  • Warehouse operations knowledge
  • Staff leadership
  • Team performance management
  • Training material creation
  • Virtual classroom experience

Certification

CIS 21st Century Supervisor Module - DHL Express

Accomplishments

Employee of the Month 2021 March - DHL Express

Timeline

Operation supervisor

DHL Express
03.2022 - Current

Retail sales agent

DHL Express
12.2020 - 02.2022

Trainer of cabin crew

Flynas
10.2019 - 10.2020

Flight purser

Flynas
11.2017 - 09.2019

Flight attendant

Flynas
01.2014 - 10.2017

Retail sales agent

DHL Express
03.2012 - 09.2013

High School Diploma - Science

Makkah High School
01.2009 - 01.2011

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Rayan Hayat