Rayan M. Almajed
Riyadh,Saudi Arabia
Summary
E-commerce Operations with 7+ years in luxury retail and online business. Proven track record in optimizing fulfillment, logistics, and stock allocation across Saudi and regional hubs. Skilled in SAP, CRM, and logistics coordination, with a strong focus on KPI-driven performance.
Overview
9
9
years of professional experience
4045
4045
years of post-secondary education
Work history
E-commerce Operations Specialist
Van Cleef & Arpels
Riyadh, Saudi Arabia
2022.04 - 2026.02
- Own and drive end-to-end E-commerce operations across KSA, sustaining 98% on-time delivery SLA through structured fulfillment and logistics control.
- Reduced order cancellations by 20% by optimizing stock allocation and transfer flow between boutiques and the E-commerce hub.
- Built and automated KPI dashboards tracking fulfillment speed, stock flow, and campaign performance to enable faster, data-driven decisions.
- Led cross-functional coordination between CRC, boutiques, and logistics to resolve SLA conflicts and improve customer experience.
- Delivered performance analysis for major seasonal campaigns, strengthening demand planning and operational readiness.
- Represented KSA in regional E-commerce governance forums, influencing cross-market logistics and CRM alignment.
Senior Sales Associate
Van Cleef & Arpels
Riyadh, Saudi Arabia
2019.08 - 2022.03
- Acted as interim Store Manager and audited boutiques on managerial standards.
- Led weekly staff training and refreshment meetings to boost sales performance.
- Studied store trends to drive business improvements and meet KPIs.
Senior Sales Associate
Sacoor Brothers
Riyadh
2018.08 - 2019.07
Weddings & Events Coordinator / Store Manager
Bellegate Cafe & Weddings and Events Co.
Riyadh, Saudi Arabia
2016.09 - 2018.08
Education
Bachelor of Science - E-Commerce
Saudi Electronic University
Riyadh, Saudi Arabia2024-05
Applied Jewelry Professional -
Gemological Institute of America (GIA)
Riyadh, Saudi Arabia2020-07
Skills
- E-commerce Logistics & Fulfillment
- SAP & CRM Expertise
- Regional Stakeholder Management
- KPI Reporting & Analysis
- Operational Excellence
- Staff Training & SOP Compliance
Languages
Arabic
Native
English
Fluent
Timeline
E-commerce Operations Specialist
Van Cleef & Arpels
2022.04 - 2026.02
Senior Sales Associate
Van Cleef & Arpels
2019.08 - 2022.03
Senior Sales Associate
Sacoor Brothers
2018.08 - 2019.07
Weddings & Events Coordinator / Store Manager
Bellegate Cafe & Weddings and Events Co.
2016.09 - 2018.08
Bachelor of Science - E-Commerce
Saudi Electronic University
Applied Jewelry Professional -
Gemological Institute of America (GIA)