Rayan Saeed Mansour
Sr. Specialist IT
Jeddah,Makkah
Summary
Seeking to enhance knowledge and become a valuable asset in contributing to company success. Eager to find employment in an organization where experience in communications and electronics engineering, project management, information technology, or a management position can be utilized.
Overview
16
16
years of professional experience
2
2
Language
Work History
Sr. Specialist IT
SAUDIA
04.2009 - Current
- Acting on behalf of my direct manager for many long durations and received many thanks/appreciation letters for this
- Attended many meetings and conferences on behalf of my CC head
- Migration to AVAYA AURA 7.X new infrastructure project as a project manager
- Crew Scheduling Telephone Tracking System Project as a project manager with duration less than 6 month
- First of its kind in SAUDIA
- Initiative of mirroring all recordings from all call centers in data center in IT building as a project manager
- First of its kind in SAUDIA
- Contact Center Recording Redundant Project as a project manager with durations of 9 month
- Crew Scheduling Call Center (first attempt) as a team member with durations of 1 year
- TAMKEEN Project as Desktop team member to do various migrations in various location IK and part of TAMKEEN campaign program
- Customer Relationship call center as a project manager with duration of 4 months
- First of its kind in SAUDIA
- HUAWEI Telepresence Project as a project manager with duration of 4 months
- First of its kind in SAUDIA
- AVAYA Aura Experience Portal as a project manager with duration of 9 months
- Al FURSAN new feature service as a project manager with duration of 4 months
- First of its kind in SAUDIA
- IMCAN Project as team member in Unified Communication Solutions
- CISCO/TANDBERG Video Conferencing solution POC as a project manager with durations of 5 months
- First of its kind in SAUDIA
- AVAYA Video Conferencing POC with duration of 6 Months as a team leader
- First of its kind in SAUDIA
- Awarded as a member of the team of year 2015 for participating in New Prince Mohammad International Airport Project
- Awarded as TAMKEEN team member
Education
Bachelor Degree - Communication and Electronics Engineering
Modern Science and Arts University
Cairo07.2007
High Diploma degree - Telecommunication and Electronics technology
Faculty of Telecommunication and Electronics
Jeddah07.2003
Skills
Microsoft Office Applications
Experienceandmajorprojects
- Acting on behalf of my direct manager for many long durations and received many thanks/appreciation letters for this.
- Attended many meetings and conferences on behalf of my CC head.
- Migration to AVAYA AURA 7.X new infrastructure project as a project manager.
- Crew Scheduling Telephone Tracking System Project as a project manager with duration less than 6 month. First of its kind in SAUDIA.
- Initiative of mirroring all recordings from all call centers in data center in IT building as a project manager. First of its kind in SAUDIA.
- Contact Center Recording Redundant Project as a project manager with durations of 9 month.
- Crew Scheduling Call Center (first attempt) as a team member with durations of 1 year.
- TAMKEEN Project as Desktop team member to do various migrations in various location IK and part of TAMKEEN campaign program.
- Customer Relationship call center as a project manager with duration of 4 months. First of its kind in SAUDIA.
- HUAWEI Telepresence Project as a project manager with duration of 4 months. First of its kind in SAUDIA.
- AVAYA Aura Experience Portal as a project manager with duration of 9 months.
- Al FURSAN new feature service as a project manager with duration of 4 months. First of its kind in SAUDIA.
- IMCAN Project as team member in Unified Communication Solutions.
- CISCO/TANDBERG Video Conferencing solution POC as a project manager with durations of 5 months. First of its kind in SAUDIA.
- AVAYA Video Conferencing POC with duration of 6 Months as a team leader. First of its kind in SAUDIA.
- Awarded as a member of the team of year 2015 for participating in New Prince Mohammad International Airport Project.
- Awarded as TAMKEEN team member.
Personal Information
- Date of Birth: 11/01/82
- Gender: Male
- Nationality: Saudi Arabian
Trainingandskills
Positive Reaction Skills, Enhancing Performance, KENYON 12 Principles of Aviation Crisis Management, KENYON Crisis Management Centre Operations, KENYON Incident Management Centre Operations, KENYON Call Centre Agent, KENYON Crisis Leadership, Voice Over IP Foundations, ICND (Interconnecting CISCO Networking Devices1), ITIL, certified, PMP, SAUDIA CTDC certified, Experience With Common Software Packages Including Microsoft Office Applications, Knowledge of code writing in Field Programmable Gate Arrays Integrated Chips (VHDL), Punctuality, Active personality and excellent communication skills with self-motivated, high attention to details, fast learning, hard working, Decision Making, Setting Goals, Business Analyzing, Solution Designing, Project Management, Managing teams
Timeline
Sr. Specialist IT
SAUDIA
04.2009 - Current
Bachelor Degree - Communication and Electronics Engineering
Modern Science and Arts University
High Diploma degree - Telecommunication and Electronics technology
Faculty of Telecommunication and Electronics
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