Rayef Zaki
Makkah,Saudi Arabia
Summary
Computer engineering with skills who is seeking a challenging job or training opportunity in a reputable organization where can expand and apply knowledge and skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Sales Consultant
Apple
Makkah
2023.05 - Current
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Identified prospect needs and offered appropriate products and services.
- Make a weekly report in (Numbers).
IT Officer
InterContinental Hotels Group (VOCO)
Makkah
2023.03 - 2023.05
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Diagnosed and troubleshooted software and hardware faults in person and by phone.
- Led ongoing management and improvement of end user device management service to (500) users.
IT Support Specialist
Accor Group
Makkah
2022.03 - 2022.10
- Used ticketing systems to manage and process support actions and requests.
. Used private system by Accor group hotels .
- Delivered onsite technical support for 3000 employees.
. By OPERA Hotel Property Management Solutions (PMS) and Active directory
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Configured hardware and granted system permissions to new employees.
Sales Consultant
Extra
Makkah
2021.02 - 2022.03
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Trained store associates on computer products, technology and service offerings.
Education
Bootcamp - Web Development Using Javascript
Tuwaiq Academy
Riyadh 2022.10 - 2022.12
Bachelor - Computer Engineering
Umm Al Qura University
Makkah 2015.12 - 2021.01
Skills
- Scripting skills
- Troubleshooting
- Technical Support
- Network security
- Teamwork
- Communication
- Fast learning
Additional Information
- Microsoft Office.
- HTML & CSS.
- JavaScript.
- TypeScript.
- Chakra UI.
- Bootstrap.
- Node.js.
- SQL Database.
- Git & GitHub.
- MS Power Platform .
Languages
Arabic
Native
English
Intermediate
Timeline
Sales Consultant
Apple
2023.05 - Current
IT Officer
InterContinental Hotels Group (VOCO)
2023.03 - 2023.05
Bootcamp - Web Development Using Javascript
Tuwaiq Academy
2022.10 - 2022.12
IT Support Specialist
Accor Group
2022.03 - 2022.10
Sales Consultant
Extra
2021.02 - 2022.03
Bachelor - Computer Engineering
Umm Al Qura University
2015.12 - 2021.01