Razan Abdulrahman Ashy
Jeddah-KSA
Summary
To be engaged in a career that allows me to use my interpersonal skills to grow and develop to the maximum in a leading business firm.
Overview
12
12
years of professional experience
Work History
Affluent Relationship Manager
Riyad Bank
01.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
Corporate-claims Department
MEDGULF Company
10.2014 - Current
Affluent Relationship Manager
SNB Saudi National Bank
03.2021 - 12.2023
Gold Officer
SAMBA "Saudi American Bank"
08.2020 - 02.2021
CSR Supervisor
SAMBA "Saudi American Bank"
07.2018 - 06.2020
CSR customer service representative & Teller
SAMBA "Saudi American Bank"
12.2015 - 05.2018
Key Account for (AL-JABR) Account
MEDGULF Company
10.2014 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Business Development Officer
MEDGULF Company
02.2014 - 10.2015
Key Account for (National Commercial Bank) Auto-Leasing
MEDGULF Company
06.2014 - 10.2014
Quality Assurance Officer
MEDGULF Company
10.2013 - 02.2014
Agent at the NCB IT Center
National Commercial Bank
03.2013 - 09.2013
Education
Bachelor Degree - Home Economics Education
KAU
01.2012
Skills
- Fluent in Arabic
- Fluent in English
- Multi-tasking
- Fast learner
- Computer literate
- Microsoft Office
- Excel
- PowerPoint
- Word
- Outlook
- Internet explorer
- Excellent Communications Skills
- Record typing
- Self-motivated
- Teamwork
- Collaboration
- Future focused
Languages
Arabic
Fluent
English
Fluent
Attributes
- Social
- Calm
- Open-minded
- Goal-oriented
- Achiever
- Creative
- Outgoing
Courses Training
- Outbound Skills for Telesales Program, National Commercial Bank, 03/01/13
- Anti-Money Laundry Program, National Commercial Bank, 04/01/13
- Anti-Money Laundry Program, MEDGULF, 01/01/14
- IFCE Certificate, MEDGULF, 11/01/13
- Health Insurance, MEDGULF, 12/01/13
- Motor Insurance, MEDGULF, 12/01/13
- Team Building Course, MEDGULF, 05/01/15
- Selling Skills Course, SAMBA, 05/01/16
- Effective Customer Service Course, SAMBA, 02/01/17
- Immunization Course, SAMBA, 04/01/18
- RBFPC, SAMBA, 01/01/17
- RBFPC, SNB, 05/01/21
- Credit Advisor Professional, SNB, 03/01/21
- Relationship Banker Program, KAPLAN, 06/01/22
Personal Information
- Hobbies: Traveling, Shopping, Reading, Fashion, Music, Sport, Swimming, Surf the internet, Learning new things, Cooking, Teaching, Drawing, Plastic art
- Date of Birth: 05/31/87
- Gender: Female
- Nationality: Saudi
- Marital Status: Single
Timeline
Affluent Relationship Manager
Riyad Bank
01.2024 - Current
Affluent Relationship Manager
SNB Saudi National Bank
03.2021 - 12.2023
Gold Officer
SAMBA "Saudi American Bank"
08.2020 - 02.2021
CSR Supervisor
SAMBA "Saudi American Bank"
07.2018 - 06.2020
CSR customer service representative & Teller
SAMBA "Saudi American Bank"
12.2015 - 05.2018
Corporate-claims Department
MEDGULF Company
10.2014 - Current
Key Account for (AL-JABR) Account
MEDGULF Company
10.2014 - 10.2015
Key Account for (National Commercial Bank) Auto-Leasing
MEDGULF Company
06.2014 - 10.2014
Business Development Officer
MEDGULF Company
02.2014 - 10.2015
Quality Assurance Officer
MEDGULF Company
10.2013 - 02.2014
Agent at the NCB IT Center
National Commercial Bank
03.2013 - 09.2013
Bachelor Degree - Home Economics Education
KAU
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