Summary
Overview
Work History
Education
Skills
Timeline
Generic

Razan AlQahtani

customer service officer
Riyadh

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Language

Work History

Customer Service Officer

Flynas
12.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Responding to complaints from the Civil Aviation Authority,

Call Center Supervisor

Smart Link
12.2019 - 12.2021
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
    Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    Supervised 920001234 Is in providing excellent customer service to callers requiring assistance for Manage booking and check-in issues.
    Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
    Executed Monthly Performance Plans with representatives to to identify production gaps.
    Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
    Developed and implemented customer service policies and procedures.
    Managed scheduling for agents and product specialists to foster increased productivity.
    Communicated customer feedback and complaints to team members to promote proper resolution.
    Assisted sales team members in developing customer relationships, and building customer loyalty.
    Negotiated more favorable rates and delivery times with vendors.

Administrative Officer

Kingdom School
05.2014 - 11.2018
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Executed record filing system to improve document organization and management.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Lawyer -

Imam Mohammed Bin Soud University
Riyadh
04.2001 -

Skills

Call Center Experience

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Timeline

Customer Service Officer

Flynas
12.2021 - Current

Call Center Supervisor

Smart Link
12.2019 - 12.2021

Administrative Officer

Kingdom School
05.2014 - 11.2018

Lawyer -

Imam Mohammed Bin Soud University
04.2001 -
Razan AlQahtanicustomer service officer