Razan Senan

Experienced customer service professional with a proven track record in delivering exceptional support across diverse roles, including customer service agent for international and local airlines, HR department management, and executive assistance. Demonstrates expertise in handling customer inquiries, resolving complaints, managing baggage services using systems like World Tracer, and ensuring seamless flight operations. Skilled in communication, problem-solving, time management, and fostering positive employee relations. Thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Quick to adapt, always looking to improve processes and deliver top-notch service.

• Emirates Service Standards & Systems, SGS Academy, 11/01/22
• General Authority of Civil Aviation Regulation (GACAR)
• Dangerous Goods-Cat 09 Initial (DG09_1131)
• Security (sec_1021)
• Safety (AS 1011)
• Emergency Response (ER_1041)
• Passenger Handling (PH_111|), SGS Academy, 06/01/22
• Technical Skills for Future Jobs, Dorob, 09/01/20
• Customer Service Skills
• Communication Skills at Work, Dorob, 04/01/20
• Internet of Things and Promising Opportunities
• IT in the Workplace - How to Present Data
• Project Communication Management
• Stress Management in the Workplace, Dorob, 06/01/20
• IT in the Workplace - Master Microsoft Office, Dorob, 04/01/20
• Leadership Skills, Dorob, 04/01/20
• Professional and skills HR specialist, Training corporation technical and vocational, 08/01/18
• Online Marketing, Training corporation technical and vocational, 08/01/18
• The Basics of Visual Effects, Motion Graphics, 07/01/18
• Institutional Change, Saudi Society of Management, 04/01/10

• Appreciation Performance Excellence of Emirates airlines, 12/01/22
• SGS Appreciation Ahsant Certificate, 05/01/23
• Appreciation Performance Excellence of Emirates airlines, 05/01/23