Razia Rizayee
30 Carmelina Court Parafield Gardens
Summary
Service-oriented and culturally aware professional with 3+ years of experience in high-pressure customer service environments. Adept at resolving complex enquiries, maintaining a polished presentation, and working with diverse individuals. Committed to delivering exceptional in-flight service and ensuring passenger safety and comfort. Seeking to bring warmth, professionalism, and global mindset to the Emirates cabin crew team.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Services Australia
09.2021 - 06.2025
- Delivered high-volume frontline customer service through phone and digital channels
- Processed Medicare claims and handled complex enrolments including newborns
- Issued COVID-19 vaccination certificates and supported MyGov/MyMedicare users
- Managed document verification for DVA and other official registers
- Maintained service professionalism while resolving sensitive and escalated enquiries
- Built rapport with diverse individuals and upheld strict confidentiality
TV Extra – “Stateless”
ABC Australia
06.2019 - 07.2019
- Participated in on-set filming and adhered to tight production schedules
- Demonstrated adaptability, punctuality, and collaborative professionalism
Education
Bachelor of Contemporary Art -
University of South Australia
Certificate III in Makeup & Certificate II - Salon Assistant
TAFE SA
01.2018
Skills
- Exceptional verbal and written communication
- Friendly, confident, and calm under pressure
- Strong customer service and problem-solving ability
- Team collaboration and workplace professionalism
- Cultural sensitivity and interpersonal intelligence
- Fast learner and adaptable to new environments
- Time management and multitasking in dynamic settings
- High grooming standards and attention to detail
- Ethical, accountable, and confidentiality-conscious
- Microsoft Office proficiency; data entry & records management
Languages
English – Fluent
Farsi
Native or Bilingual
Urdu
Professional Working
Hindi
Limited Working
Timeline
Customer Service Officer
Services Australia
09.2021 - 06.2025
TV Extra – “Stateless”
ABC Australia
06.2019 - 07.2019
Certificate III in Makeup & Certificate II - Salon Assistant
TAFE SA
Bachelor of Contemporary Art -
University of South Australia
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