Razn Alzahrani
Riyadh
Summary
Detail-oriented professional with CRM software proficiency and strong problem resolution skills. Experienced in managing customer interactions and enhancing engagement strategies.
Overview
3
3
years of professional experience
Work History
Ticketer
HRDF
Riyadh, Saudi Arabia
02.2025 - Current
- Processed ticket requests efficiently, ensuring compliance with HRDF policies and procedures.
- Managed customer inquiries related to ticketing, providing timely and accurate information.
- Collaborated with team members to streamline ticket issuance processes, enhancing overall efficiency.
- Monitored ticketing systems for accuracy, promptly addressing discrepancies and errors.
Administrative Assistant
HRDF
Riyadh, Saudi Arabia
08.2024 - 12.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in fast-paced environments.
CRM
HRDF
Riyadh, Saudi Arabia
06.2023 - 08.2024
- Assisted in managing customer data within CRM systems to enhance relationship management.
- Supported team members in executing routine tasks related to customer engagement and feedback collection.
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Associate of Applied Science - Computer Technical Support
Digital Technical College For Girls
Riyadh, Saudi Arabia03-2023
Skills
- CRM software proficiency
- Campaign management
- Research and due diligence
- Problem resolution
- Proficient in Microsoft Excel , outlook
- Training and development
Timeline
Ticketer
HRDF
02.2025 - Current
Administrative Assistant
HRDF
08.2024 - 12.2024
CRM
HRDF
06.2023 - 08.2024
Associate of Applied Science - Computer Technical Support
Digital Technical College For Girls