Rebecca Cunningham
Reynella
Summary
An experienced, highly organised Business Support Office with an excellent record of delivering on goals and cost savings. A clear communicator who can work both independently and as part of a team. Prioritising a people-first focus on customer service and support. Detail orientated with the ability to multitask effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Support Officer
Haines Medical Australia
07.2023 - Current
- Support executive-level staff, Product Specialists, Team Supervisors and Order Processors with all of their business requirements.
- Liaise with Customers and Members of General Public via phone and email.
- Streamline internal communications by creating clear channels for information sharing among team members.
- Processing customer Purchase Orders into Edipath database.
- Processing customer Purchase Orders into MYOB for invoicing.
- Processing and booking client freight into Toll online booking system.
- Corresponding with clients via phone and email about their orders.
- Following up with carriers regarding delivery delays on customer orders.
- Updating and maintaining database for price and code discrepancies on
client Purchase Orders. - Processing client credits in MYOB.
- Processing individual company and supplier updates in Salesforce.
- Providing customers product details and advice via phone and email.
- Provide customer quotes via email.
- Manage Inventory for local warehouse and three National 3PL facilities.
Order Processing Officer
Haines Medical Australia
11.2022 - 06.2023
- Processing customer Purchase Orders into Edipath database approximately 60-75 orders per day.
- Processing customer Purchase Orders into MYOB for invoicing.
- Processing and booking client freight into Toll online booking system.
- Corresponding with clients via phone and email about their orders.
- Following up with carriers regarding delivery delays on customer orders.
- Updating and maintaining database for price and code discrepancies on client Purchase Orders.
Office Administrator
Salon Hair Care
02.2022 - 10.2022
- General administration duties (e.g Filing, answering phone calls, data entry)
- Assist with customer enquiries via phone and email. Approximately 30 calls per day.
- Processing customer orders, invoices and payments.
- Processing Supplier Invoices for payment.
- Stock management in local warehouse and five retail stores.
- Receiving and coding stock into management systems.
- Stock taking.
Customer Service & Administration Manager
Steadfast Australia
01.2008 - 02.2022
- Managing team of five Customer Service Assistants.
- Management of 100 client portfolios.
- Actively seek, plan, and execute implementation of new processes to improve workflow efficiency and customer service.
- One of which has been rolled out by client at national level to improve their data accuracy and reporting bump in and out of events.
- Supervised team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to organisation's success.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Created organised filing system to manage department documents.
Administration Assistant
Steadfast Australia
02.2006 - 12.2007
- General administration duties (e.g Filing, answering phone calls, data entry)
- Assist with customer enquiries.
- Processing customer orders and invoices.
- Prepare freight and handling quotes.
- Produce daily manifests for various carriers.
- Pack and process orders.
- Stock taking.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Customer Service Team Member
Coles Supermarket
06.2004 - 01.2006
- Customer service.
- Cash handling and operating registers.
- Answering customer phone enquiries.
- Stocking shelves and rotating stock.
- Stock taking.
Support Office Café Team Member
Hardware Café (Bunnings Marion)
10.2003 - 05.2004
- Customer service.
- Barista and food preparation.
- Ordering of stock.
- Cash handling, including operating and balancing of registers.
- Checking and paying invoices.
- Liaising with company representatives.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Customer Service Team Member
Balaena Cafe (South Australian Museum)
11.2000 - 09.2003
- Customer Service.
- Barista and food preparation.
- Cash handling and operating registers.
- Ordering of stock.
- Checking and paying invoices.
- Stock taking.
- Answering customer phone enquiries.
Customer Service Team Member
Heritage Pies and Pastries
01.2000 - 10.2000
- Customer service.
- Food preparation.
- Cash handling and operating registers.
- Checking invoices for incoming goods.
- Answering customer phone enquiries.
Customer Service Team Member
Foodland
11.1997 - 10.1999
- Customer service.
- Cash handling, including operating and balancing of registers.
- Stock taking.
- Working in Service Deli.
Education
Certificate III in Individual Support -
Celtic Training
Adelaide, SA12.2024
CLERICAL PROCESSING (OFFICE ADMINISTRATION) TRAINEESHIP -
Stones Muirden Business College
Adelaide, SA01.2007
GETTING STARTED WITH MYOB -
Stone Muirden Business College
Adelaide, SA11.2005
BOOKKEEPING WITH GST -
Tafe Adelaide Campus
Adelaide, SA10.2005
SACE STAGE 2 -
Kadina Memorial High School
Kadina, SA11.1999
Skills
- Customer Service
- Stakeholder Management
- People Management
- Relationship Building
- Communication
- Data Entry
- MS Office
- Access Attache
- Netsuite
- MYOB
- Edipath
References
- Josh Soliman, Operations Manager, Toretto Transport, 0419 587 012
- Christian Scott, Inventory Controller, Bevchain Logistics, 0416 349 382
Certification
- NDIS Worker Orientation Module
- NDIS Worker Clearance
- Vulnerable Person Related Employment Screening Clearance
- Aged Care Sector Employment Screening Clearance
- Working With Children Check Clearance
- National Police Clearance
Timeline
Business Support Officer
Haines Medical Australia
07.2023 - Current
Order Processing Officer
Haines Medical Australia
11.2022 - 06.2023
Office Administrator
Salon Hair Care
02.2022 - 10.2022
Customer Service & Administration Manager
Steadfast Australia
01.2008 - 02.2022
Administration Assistant
Steadfast Australia
02.2006 - 12.2007
Customer Service Team Member
Coles Supermarket
06.2004 - 01.2006
Support Office Café Team Member
Hardware Café (Bunnings Marion)
10.2003 - 05.2004
Customer Service Team Member
Balaena Cafe (South Australian Museum)
11.2000 - 09.2003
Customer Service Team Member
Heritage Pies and Pastries
01.2000 - 10.2000
Customer Service Team Member
Foodland
11.1997 - 10.1999
Certificate III in Individual Support -
Celtic Training
CLERICAL PROCESSING (OFFICE ADMINISTRATION) TRAINEESHIP -
Stones Muirden Business College
GETTING STARTED WITH MYOB -
Stone Muirden Business College
BOOKKEEPING WITH GST -
Tafe Adelaide Campus
SACE STAGE 2 -
Kadina Memorial High School
Similar Profiles
Jaidyn WeaverJaidyn Weaver
Cashier at Haines ShoehouseCashier at Haines Shoehouse
Kim NovakKim Novak
Firm Administrator at Winderweedle, Haines, Ward & Woodman, P.A.Firm Administrator at Winderweedle, Haines, Ward & Woodman, P.A.
Donald CoppoDonald Coppo
Dispatcher at Haines and KibblehouseDispatcher at Haines and Kibblehouse