Rebecca Schulz

• Provide customer service via face-to-face, phone and email
• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Liaise with warehouse staff, assisting with pick packing and stock take duties when required
• Building relationship with customers to assist in answering queries regarding products, pricing and orders
• Working in a team environment
• Promoting products currently in stock to increase sales volumes.

• Collaborated with veterinary clinics to establish partnerships for seamless pet cremation referrals.
• Provided exceptional customer service, addressing client concerns with empathy and professionalism.
• Educated clients about available options and pricing structures, empowering them to make informed decisions during difficult times.
• Streamlined the cremation process by implementing thorough record-keeping and inventory management systems.

Crew Trainer (2018)

Shift Supervisor (2019)

Product Quality Manager 2020)

Roster Manager (2021)

• Trained new employees and delegated daily tasks and responsibilities.
• Taught new team members correct procedures for all areas of operations
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

• Provide quality customer service
• Cleaned and sanitized surfaces, tools, and equipment.
• Restocked condiments, beverages, and utensils per expected use levels.
• Accurate cash handling
• Provision of fast food service from a school canteen
• Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.