REDA SHERIF
Riyadh,Saudi Arabia
Summary
Ambitious Professional Services Manager with strong foundation in project management and team leadership, combined with exceptional communication skills and knack for problem-solving. Brings proven ability to streamline operations and optimize service delivery. Ready to drive significant improvements and achieve meaningful results.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Professional Services Manager
Skillsoft
Riyadh, Saudi Arabia
06.2020 - 11.2024
- Planned revenue generation strategies designed for growth
- Managing Technical Team of more than 80 members.
- Responsible on achieving department Sales/Revenue objectives
- Collaborate with Sales Team, Technical Team, and end customers to understand engagement, including requirements, challenges, and KPI's for successful delivery
- Serve ass single point of contact for customers, to achieve faster collaboration, effective decision-making, and customer agreement on proposed solutions
- Help sales team as technical expert in sizing and pricing new opportunities
- Address and fix technical/nontechnical issues during delivery life cycle
- Handled negotiations with outside vendors and partners to meet company needs
Project Manager
Global Knowledge
Riyadh
06.2016 - 06.2020
- Manage the successful delivery of new projects including consultation services delivery and managed services delivery
- Planned staff and resources within business budgets for minimized expenditure
- Map customer requirements to the best fitted SME's
- Delivered products and services in line with agreed arrangements and contracts
- Managed contract negotiations between clients, seeking mutually beneficial outcomes
Professional Service Consultant
Global Knowledge KSA
Riyadh
06.2012 - 06.2016
- Design and prepare integrated solutions utilizing newest Microsoft products plus technologies
- Utilize architect solutions to map client's business issues to an end-to-end technology solution
- Respond quickly to customer requests for immediate issues during driving projects to completion
- Interpret business needs plus requirements and facilitate goals conversion into concrete projects along with detailed proposals
- Provide leadership and oversight of strategic Infrastructure & Network Security projects
- Handle presales activities with current and new customers
- Collaborated with engineers, technicians and maintenance personnel to complete projects
- Met with customers to discuss products, services and costs
- Explained technical information in simplified terms to help consumers understand services
- Performed technical troubleshooting to detect and resolve complex issues
Infrastructure Team Leader
Zain Telecommunication
Riyadh
09.2010 - 06.2012
- Applied positive customer service approach to increase satisfaction levels
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Manage Microsoft team who is handling all Microsoft technologies implemented at Zain Data Canter
- Providing a 2nd level of support to my team in all implemented technologies including
- Monitor the team's technical performance and preparing, their development plan
- Assign team objectives and evaluate them on quarterly basis
- Engage with Vendors and partners in new projects and coordinate with the management to achieve the business goals
- Coordinate with other teams like Network and Storage teams in new implementations and daily operation issues
- Carried out day-to-day duties accurately and efficiently
Infrastructure Consultant
Global Knowledge
Cairo
01.2008 - 08.2010
- Manage all technical phases of technical projects starting from presales phase of an opportunity, preparing technical proposals, and into the posts-sales stage including delivery of solution, project closure, and constant customer satisfaction
- Create project plans and follow up the projects progress
- Design and Implement Complex solutions for GK customers and lead around 10 support engineers
- Provide 2nd level of support and consultancy services for technical team and customers including
Technical Support Team Leader
Synergy Global Professional Services
04.2006 - 12.2007
- Responsible of the On Call support team to support our customers in Microsoft applications
- Manage the On Call team, put the development plans, and monitor team progress
- Follow up with our customers their future upgrade plan
Internal Company IT Manager
Synergy Professional Services
Cairo
01.2007 - 09.2007
- Manage the internal company's infrastructure services including Active Directory and Exchange
- Solve problems related to our installed applications
- Put the required design for future upgrade
- Delegate the required rules to be followed by ITG team
- Implement the company's security policies, and procedures
- Monitored health and safety measures for guaranteed compliance
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Technical Support Engineer
Synergy Professional Services
Cairo
02.2005 - 04.2006
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues on customer side based on On-Demand requests
- Installed new software for End Customers and monitored version and patch update requirements
- Troubleshot operating systems, hardware and software problems to identify root causes
- Provided testing and systems administration support as required by End Customers
- Answered user questions about hardware and software operation to help resolve problems
Education
Bachelor of Engineering - Electronics & Communications
Helwan University
Cairo, Egypt 10.1998 - 07.2002
Skills
- Project Management
- Client account management
- Leadership skills
- Negotiation
- Contract management
- Outstanding customer service
- Department management
- Presentation
- Teamwork
- Troubleshooting skills
- Problem analysis
- Solution design
- Solution implementation
Certification
- ITIL V3.0/V4.0 Foundation
- PMP
- Microsoft Certified Solution Associate
- Microsoft Certified Technology Specialist (MCTS); Exchange 2007 Configuring.
- Microsoft Certified Technology Specialist (MCTS); Microsoft Office Communications Server 2007.
- Microsoft Certified Technology Specialist (MCTS); MS Office Communication Server 2007-U.C Voice Specialization-Windows Server Virtualization, Configuration.
- Microsoft Certified IT Professional (MCITP); Exchange 2007 Enterprise Messaging Administrator.
- Microsoft Certified Systems Engineer (MCSE) Messaging.
- Microsoft Certified Systems Engineer (MCSE).
- Microsoft Certified Systems Administrator (MCSA) Messaging.
- Microsoft Certified Systems Administrator (MCSA).
- Microsoft Certified Professional (MCP).
Languages
Arabic
English
Timeline
Professional Services Manager
Skillsoft
06.2020 - 11.2024
Project Manager
Global Knowledge
06.2016 - 06.2020
Professional Service Consultant
Global Knowledge KSA
06.2012 - 06.2016
Infrastructure Team Leader
Zain Telecommunication
09.2010 - 06.2012
Infrastructure Consultant
Global Knowledge
01.2008 - 08.2010
Internal Company IT Manager
Synergy Professional Services
01.2007 - 09.2007
Technical Support Team Leader
Synergy Global Professional Services
04.2006 - 12.2007
Technical Support Engineer
Synergy Professional Services
02.2005 - 04.2006
Bachelor of Engineering - Electronics & Communications
Helwan University
10.1998 - 07.2002
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