Reegan Wotherspoon
Brighton
Summary
I am a passionate and dedicated team player with more than 8 years experience in the hospitality industry, most recently in management roles. I am currently completing a Double Degree Bachelor of Business Marketing and Bachelor of Tourism and Event Management. I am customer-focussed, skilled at working under pressure and always endeavour to deliver optimal satisfaction levels and I enjoy mentoring and developing staff. My diverse range of skills and my depth of experience can be applied to a wide range of roles and responsibilities. I seek new challenges and am eager to further developed my skill steps.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Supervisor
Brighton Metro Hotel
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Ensuring Excellent customer service by interacting with guests, handling complaints and resolving issues.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to strict safety guidelines when handling food, minimizing the risk of cross-contamination and illness.
Function Manager
Brighton Metro Hotel
10.2023 - 04.2024
- Planed, organized and executed functions/events at Brighton Metro Hotel including; wedding receptions, engagements, birthdays ect.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
- Ensured all relevant reports and invoices were up to date.
- Oversaw event setup, including layout, decorations and technical equipment.
- Handles customer inquires and concerns promptly and professionally.
- Proficient use of Ivvy, Function Tracker and, Sevens Rooms and H&L.
- Contributed to growth of positive reviews.
Assistant Manager
Esplanade Hotel Brighton
10.2020 - 10.2023
- Checking in hotel guests with RMS
- Ensuring compliance in health and safety, licensing and responsible service
- Overseeing the general daily operations of the hotel
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability, while overseeing labour control throughout the hotel.
- Trained employees in essential job functions.
- Supervised day-to-day operations to meet performance, quality and service expectations
Waitress
Tunarama Eyre Square Dinner
01.2019 - 01.2021
- Food Handling
- Food preparation
- Stock Preparation
- Served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables
Receptionist
CEG/Port Lincoln Hotel
02.2020 - 08.2020
- General tourism advice
- Responded to inquiries from callers seeking information.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Position made redundant due to COVID)
Receptionist (Temporary Position During COVID)
Protech, Incetic Pivot Ltd
03.2020 - 04.2020
- Answering phones
- Taking messages
- Administration duties as required
Sales Assistant
Uptown Girl
01.2019 - 01.2020
- Customer Service|
- Cash handling
- Stock selection
- Merchandising
Bar Attendant
The Grand Tasman Hotel
08.2018 - 03.2019
- Responsible Service of Alcohol
- Cash Handling/Eftpos Procedures
- POS
- Keno Operations
- Cleaning & packing up of bar
Education
Bachelor of Business (Marketing) -
Flinders University
Adelaide, SA11.2028
Bachelor of Tourism And Events -
Flinders University
Adelaide, SA11.2028
Skills
- Dependable and Responsible
- Work well in teams or autonomously
- Proactive approach to management
- Inclusive approach to staff management
- Proficient use of RMS, Sysnet, Bally, H&L, Ivvy and Function Tracker
- Creative Problem Solver
- Employee mentor and coach
- Excellent customer service, believe positive customer rapport and relationships are essential
- MS Office
Certification
RSA
Basic and Advance gaming
Covid Marshal Badge
Keno and Tab Training
First Aid
Responsible Persons badge
Availability
Monday - Available
Tuesday - Unavailable
Wednesday Available
Thursday- Unavailable
Friday -Available
Saturday- Available
Sunday - Available
Uni Break - Available eveyday
Timeline
Casual Supervisor
Brighton Metro Hotel
04.2024 - Current
Function Manager
Brighton Metro Hotel
10.2023 - 04.2024
Assistant Manager
Esplanade Hotel Brighton
10.2020 - 10.2023
Receptionist (Temporary Position During COVID)
Protech, Incetic Pivot Ltd
03.2020 - 04.2020
Receptionist
CEG/Port Lincoln Hotel
02.2020 - 08.2020
Sales Assistant
Uptown Girl
01.2019 - 01.2020
Waitress
Tunarama Eyre Square Dinner
01.2019 - 01.2021
Bar Attendant
The Grand Tasman Hotel
08.2018 - 03.2019
Bachelor of Business (Marketing) -
Flinders University
Bachelor of Tourism And Events -
Flinders University
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