Reem Albiladi
Jeddah
Summary
Hardworking, organized and dependable, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Saggaf Eye Center
05.2023 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Created weekly Key performance indicators (KPIs) to track and improve service quality and operational efficiency.
- Analyzed patient data and ensured accuracy of information.
- Handled medical insurance system, including addition of policies and linking them to patient record.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated customers about billing, payment processing and support policies and procedures.
Laboratory Technician Intern
King Fahad Medical City
12.2021 - 01.2022
- Completed mandatory training modules in a timely manner, demonstrating commitment to continuous learning and professional growth within the field.
- Collaborated with senior technicians on complex experiments, resulting in successful outcomes and valuable learning experiences.
- Supported research projects by accurately preparing samples for testing, leading to reliable results.
Education
Bachelor of Science - Biochemistry
King Abdulaziz University
Jeddah01.2022
Skills
- Staff training
- Data analysis
- Problem solving
- Time management
- Multitasking
- Communication skill
- Teamwork
- Adaptability and flexibility
- Attention to details
- Microsoft Excel
- Data Collection
- Leadership
Courses
Performance and data management strategies in healthcare, Infinity Medical Academy.
Preparing for crises and disaster in health care facilities, Infinity Medical Academy.
ISO 22000 Food Safety Management, Initiators pioneers institute.
Timeline
Customer Service Specialist
Saggaf Eye Center
05.2023 - Current
Laboratory Technician Intern
King Fahad Medical City
12.2021 - 01.2022
Bachelor of Science - Biochemistry
King Abdulaziz University
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