Reem Al Harbi
Al Madinah AL Munawwarah
Summary
Detail-oriented professional with expertise in hotel operations oversight and front office operations, ensuring seamless processes and exceptional customer satisfaction. Skilled in organization, communication, critical thinking, and teamwork, with a proven ability to meet deadlines and conduct thorough risk assessments. Adept at evaluating customer satisfaction to drive service improvements and operational excellence.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Rooms Division Manager
Artal Hotels
Al Madinah Al Munawwarah
04.2025 - Current
- Supported General Manager in executing property initiatives.
- Ensured cleanliness of hotel's public areas, adhering to brand standards.
- Managed daily staff attendance, training, and communication.
- Conducted recruitment for front office and housekeeping divisions.
- Oversaw security measures across the facility to safeguard guests.
- Supervised housekeeping teams to maintain high service quality.
- Monitored inventory levels and coordinated ordering of supplies.
- Analysed guest reviews to identify opportunities for improvement.
Hotel Manager Personal Asst.
Saja AL Madinah Hotel
Al Madinah AL Munawwarah
03.2023 - 03.2025
- Contributed to the preparation of the hotel's risk register in collaboration with various departments to ensure proactive measures are in place.
- Assisted in developing the hotel's strategic plan and regularly monitored its progress with relevant departments to achieve overall objectives.
- Implemented Green Global standards and sustainability practices, as well as monitored the hotel's performance through Trust You scores and reviews.
- Initiates follow-up procedures to ensure that projects and other tasks are completed and/or deadlines met including coordinating activities with others, and developing systems for tracking information, projects, and pending issues.
- Ensured adherence to governance standards and compliance with policies to promote accountability and enhance overall performance.
- Receives and screens phone calls, visitors, incoming correspondence, documents, and e-mails on behalf of the General Manager; prioritizes and routes as appropriate; obtains and/or gives information; answers routine inquiries; and explains or clarifies policies and procedures.
Duty Manager
Saja AL Madinah Hotel
Al Madinah AL Munawwarah
03.2022 - 03.2023
- Examines, verifies, and organizes a variety of records and reports including budget documents, invoices, and regulatory reports.
Acting Front Office Manager, Hotel Operations Supervisor (including Laundry & Housekeeping) / Duty Manager
Saja AL Madinah Hotel
Al Madinah AL Munawwarah
03.2022 - 05.2022
- Managed and supervised front office operations, oversaw hotel-wide operations including laundry and housekeeping services, and ensured seamless coordination between departments to deliver high standards of guest satisfaction.
- Officially held the position of Duty Manager while performing expanded roles encompassing multiple areas of hotel management.
Reception Supervisor
Taiba Front Hotel
12.2021 - 03.2022
Receptionist
Dar Altaqwa Hotel
08.2021 - 11.2021
Receptionist
Anwar Almadina Movenpick
02.2021 - 07.2021
Reception Supervisor
Saja Al Madinah
05.2018 - 02.2021
Receptionist
Saja Al Madinah
08.2017 - 05.2018
Education
Bachelor's Degree - English Litature
IBS Academy
Diploma in Hotel Management - undefined
Skills
- Organized
- Communication
- Critical thinking
- Teamwork
- Meeting deadlines
- Hotel operations oversight
- Front office operations familiarity
- Risk assessment capabilities
- Customer satisfaction assessment
Languages
Arabic
English
Timeline
Rooms Division Manager
Artal Hotels
04.2025 - Current
Hotel Manager Personal Asst.
Saja AL Madinah Hotel
03.2023 - 03.2025
Duty Manager
Saja AL Madinah Hotel
03.2022 - 03.2023
Acting Front Office Manager, Hotel Operations Supervisor (including Laundry & Housekeeping) / Duty Manager
Saja AL Madinah Hotel
03.2022 - 05.2022
Reception Supervisor
Taiba Front Hotel
12.2021 - 03.2022
Receptionist
Dar Altaqwa Hotel
08.2021 - 11.2021
Receptionist
Anwar Almadina Movenpick
02.2021 - 07.2021
Reception Supervisor
Saja Al Madinah
05.2018 - 02.2021
Receptionist
Saja Al Madinah
08.2017 - 05.2018
Diploma in Hotel Management - undefined
Bachelor's Degree - English Litature
IBS Academy
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