Summary
Overview
Work history
Education
Skills
Skills additional
Timeline
Generic

Reem AlKadi

Riyadh

Summary

I am seeking an opportunity that will provide a challenge and allow to exploit my potential further. I have proven ability to be a team player with an open mind and solid business acumen. I have proven ability to work in different majors to achieve highly monitored performance. I would like to pursue my career in a work environment that will utilize and reinforce my skills and abilities, and also to apply and gain new skills and experience in a rapidly changing field.

Overview

10
10
years of professional experience

Work history

System administrator of Majles tech

General Secretariat Saudi Banks
Riyadh, Saudi Arabia
09.2024 - Current
  • Provided round-the-clock technical support to staff, enhancing user experience and productivity as technical support.
  • Monitored server performance regularly to prevent potential issues from escalating into major problems.
  • Backed up all minutes of meeting to prevent undue information loss in the system and disaster recovery.

Operation Specialist

Sure Global Tech Company
Riyadh
03.2022 - 09.2024
  • Include planning, organizing and supervising operations, manufacturing and production processes, and service delivery to produce the desires outcome of a high- quality product or service that satisfies customer demands
  • Improved operational efficiency by streamlining processes and implementing new workflow strategies
  • Conducted regular audits of operational procedures, recommending adjustments as needed for optimal efficiency
  • Working on Majles tech and Sure Connects : Preparing the stranded operations procedure (SOP)
  • Verification of contract requirement through the EPP system
  • Follow up on the tickets and send them to them the relevant department by fresh desk
  • Worked on Mazaya platform from Moshaat : Analyze data and information ,followed up on orders and services by zoho platform

Back Office B2B

Contact center company
12.2018 - 03.2022
  • Back office skills are administrative-based skills They include data management and entry; projects and claims processing; market trends and behavior analysis; market research; and finance and accounting responsibilities
  • Managed sensitive client information by adhering to strict confidentiality rules and data protection policies
  • Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team
  • Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices

Customer Experience Representative B2B

Contact center Company
11.2017 - 03.2022
  • Listen to customer, answer customer question, and provide information about the company's products and services
  • Also take orders and set up new customer accounts
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building

English Teacher

Alfaisal Academic
08.2016 - 10.2016
  • Some qualities of a good teacher include skills in communication, listing, collaboration, adaptability, empathy and patience
  • Other characteristics of effective teaching include an engaging classroom presence, value in real-world learning, exchange of best practices and a lifelong love of learning

Administrative Assistant

PBS Company
10.2014 - 09.2015
  • Administrative assistants assist with day to day operations of an office by doing tasks such as filling paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management

Education

Bachelor's of English Language -

Prince Norah bent Abdulrahman University

Skills

  • Operational Efficiency
  • Workforce Planning
  • Continuous Improvement
  • Team leadership
  • Public relation
  • Administrative support
  • Project planning and coordination

Skills additional

. Planning and innovation skill training at The Financial Academy in 2024

Professional sales skills workshop from Assrooh Athakiyah at Contact Center Company in 2017 Helped as a volunteer in TEDx Event at Nayarrah in 2015

Helped in an innovation in business, as prescribed by the professional business solutions at Novatel Hotel in 2014

Helped in the great contribution for 1ST start your business at Fourseason Hotel in 2014.

Helped in organizing the fifth scientific conference for students in higher education in Saudi Arabia at Princess Norah bent Abdulrahman University in 2013.

Helped in the great event for Dawn's syndrome charitable association by DSCA at AlOlya school in 2012.

Helped in 1st scientific concourse for Autism at Dar Al-Uloom University in 2012.

Timeline

System administrator of Majles tech

General Secretariat Saudi Banks
09.2024 - Current

Operation Specialist

Sure Global Tech Company
03.2022 - 09.2024

Back Office B2B

Contact center company
12.2018 - 03.2022

Customer Experience Representative B2B

Contact center Company
11.2017 - 03.2022

English Teacher

Alfaisal Academic
08.2016 - 10.2016

Administrative Assistant

PBS Company
10.2014 - 09.2015

Bachelor's of English Language -

Prince Norah bent Abdulrahman University

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Reem AlKadi