Reem Elgendy
Jeddah,Saudi Arabia
Summary
Accomplished professional with extensive expertise in operations management and consultancy, specialising in process improvements and quality control. Proven track record in medical office administration, medical strategy development, and ensuring patient confidentiality. Adept at cross-functional leadership, worker training, and implementing Good Clinical Practice (GCP) standards. Committed to enhancing patient safety through meticulous medical records review and measuring vital statistics. Career goal: to leverage skills in quality assurance controls and policies and procedures to drive operational excellence in a dynamic healthcare environment.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
Blood Transfusion Medicine Consultant
East Jeddah Hospital- Ministry of Health
Jeddah, Mecca Region
09.2020 - Current
- Developed comprehensive medical and technical strategies to deliver patient safety and satisfaction.
- Collaborated with a variety of hospital professionals for effective outcome.
- Enhanced patient and customer satisfaction.
- Provided expert advice on transfusion medicine starting from blood donation and through the process till blood issuing and transfusion.
- Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
- Delivered customized training programs to improve workforce skills and knowledge.
- Strengthened stakeholder relationships through effective communication and engagement methods.
- Ensured compliance with regulatory standards by conducting thorough audits and reviews.
- Identified areas for improvement in corporate structure, enhancing overall efficiency.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
Blood Bank Transfusion Registrar
United Doctors Hospital
Jeddah, Mecca Region
03.2018 - 08.2020
- Streamlined patient registration process by implementing an efficient electronic system.
- Coordinated medical staff schedules for smoother operations.
- Improved patient experience with regular review and update of hospital policies.
- Facilitated efficient cross-departmental communication to enhance patient care.
- Managed high-stress situations, ensuring calm and professional environment.
- Maintained confidentiality of all patients' data in accordance with GDPR regulations.
- Assisted in the training of new staff members to improve team performance.
Blood Transfusion Registrar
Alsheikh Zayed Central Hospital
Giza, Egypt
02.2015 - 06.2017
- Improved patient experience with regular review and update of hospital policies.
- Managed high-stress situations, ensuring calm and professional environment.
- Implemented new filing systems, boosting overall department efficiency.
- Assisted in the training of new staff members to improve team performance.
- Developed effective strategies to manage emergency protocols during crisis situations.
Blood Transfusion Medicine Resident
National Blood Transfusion Services Center
Giza, Egypt
10.2008 - 02.2015
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Bachelor of Medicine, Bachelor of Surgery - Medicine
Cairo University
Cairo,Egypt 10.2000 - 12.2006
Master's degree - Medicine
Alazhar university
Cairo, Egypt 10.2010 - 09.2014
Egyptian Fellowship - Blood Bank and Transfusion Medicine
Ministry of Health and Population
Cairo, Egypt 11.2009 - 10.2014
Skills
- Operations management
- Operations consultancy
- Worker training
- Process improvements
- Patient confidentiality
- Quality Control
- Medical records review
- Measuring vital statistics
- Medical office administration
- Medical strategy development
- Patient safety
- Cross-functional leadership
- Good Clinical Practice (GCP)
- Policies and procedures
- Quality assurance controls
Educational Courses
- Certificate of proficiency in (PROCLEIX ULTRIO PLUS Assay on PROCLEIX TIGRIS System) in blood transfusion & blood banking medicine.
- Quality management training in Blood Banking.
- ILS (immediate life support) course from European Resuscitation Council 2007.
- Basic clinical, Obstetric and Surgical skills courses July 2007.
- Communication skills in health care 2007-2008.
- TOEFEL with Test score 560.
References
References available upon request.
Timeline
Blood Transfusion Medicine Consultant
East Jeddah Hospital- Ministry of Health
09.2020 - Current
Blood Bank Transfusion Registrar
United Doctors Hospital
03.2018 - 08.2020
Blood Transfusion Registrar
Alsheikh Zayed Central Hospital
02.2015 - 06.2017
Master's degree - Medicine
Alazhar university
10.2010 - 09.2014
Egyptian Fellowship - Blood Bank and Transfusion Medicine
Ministry of Health and Population
11.2009 - 10.2014
Blood Transfusion Medicine Resident
National Blood Transfusion Services Center
10.2008 - 02.2015
Bachelor of Medicine, Bachelor of Surgery - Medicine
Cairo University
10.2000 - 12.2006
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