Reem Jamal
Jeddah
Summary
Highly skilled professional with expertise in Microsoft Office, communication, and time management. Proficient in Opera and Opera Cloud System, demonstrating exceptional multitasking efficiency and reservation management. Adept at client relationship management, emotional intelligence, and crisis management. Experienced in front desk operations with a strong ability to employ effective persuasion and up-selling techniques. Self-motivated with a proven track record of enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
English Teacher
Jeddah Knowledge International School
Jeddah
01.2023 - 10.2023
Guest Relations Agent (Supervisor In Charge)
Makkah Hotel And Towers
Makkah
01.2024 - 12.2024
- Offered exceptional customer service to create memorable experiences for guests.
- Inspected presentation of rooms and laundry items.
- Recorded guest account activity to produce accurate bills upon departure.
- Conducted regular room inspections to ensure cleanliness and comfort.
- Managed front desk operations efficiently, creating a welcoming environment for guests.
- Resolved conflicts with diplomacy, resulting in positive customer feedback.
Customer Service Specialist
Rehlat and Manafea office 257
Makkah
06.2024 - 08.2024
- Participate in developing plans to organize the performance of Hajj rituals, provide the necessary information to pilgrims and answer their inquiries, follow up on the implementation of health, safety and security procedures.
- Resolved complaints with effective problem-solving skills.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Worked as part of a team, improving communication skills within the workplace.
- Maintained excellent client satisfaction by providing in-depth support.
Guest relations agent
Rixos Hotel And Resorts
10.2024 - Current
Education
bachelor - sociology and social services
King Abdulaziz University
01.2013 - 01.2017
Skills
- Microsoft Office
- Communication
- Time Management
- Opera And Opera Cloud System
- Multitasking efficiency
- Reservation management
- Self-motivation
- Up-selling techniques
- Client Relationship Management
- Emotional intelligence
- Crisis management
- Front desk operations
- Effective persuasion
Languages
English
Courses
- Effective communication skills - Udemy
- Conversational English skills for beginners - Human Resources development fund
- Basic work skills - Human Resources development fund
- The Montessori method - Shaden family guidance
- Healthy volunteering skills in crisis - Health volunteering society
- Creative thinking and problem solving - King Abdulaziz University
- Microsoft 365 Program training
- Managing time effectively - Human Resources development fund
Accomplishments
- Certificate of tourism trailblazers program in hospitality management - University of Surrey (England)
- Nominated as Star of the Month by managers
- Certificate of being hero in Makkah Hotel and Towers for servicing from the heart
Certification
- Effective Communication Skills - Udemy.
- Basic Work Skills 1 And 2 - Human Resources Development Fund.
- Healthy Volunteering Skills in Crisis - Health Volunteering Society.
- Creative Thinking And Problem. Solving - King Abdulaziz University.
- Microsoft 365 Program Training.
- Managing Time Effectively - Human Resources Development Fund.
Timeline
Guest relations agent
Rixos Hotel And Resorts
10.2024 - Current
Customer Service Specialist
Rehlat and Manafea office 257
06.2024 - 08.2024
Guest Relations Agent (Supervisor In Charge)
Makkah Hotel And Towers
01.2024 - 12.2024
English Teacher
Jeddah Knowledge International School
01.2023 - 10.2023
bachelor - sociology and social services
King Abdulaziz University
01.2013 - 01.2017
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