Reem Khairuldeen

Centralized Governance & Survey Management Data Auditing & Process Improvement Strategic Planning & KPIs AI-Driven Insights & Analysis Automation, Reporting & Training

• Led centralized governance initiatives, managing system access, account creation, and write permissions across four campuses to ensure consistency and data security
• Standardized survey processes across campuses, improving quality, compliance, and operational efficiency
• Managed the full survey lifecycle using Explorance, from design and deployment to reporting and analysis
• Increased efficiency of survey operations across multiple campuses through process optimization and automation
• Ensured data accuracy, integrity, and compliance through continuous auditing and validation processes
• Conducted system troubleshooting and resolved platform-related issues in collaboration with IT teams
• Implemented process improvements to enhance monitoring capabilities and reporting accuracy
• Reviewed operational requirements and collaborated with cross-functional teams to resolve quality issues
• Developed comprehensive accreditation reports by mapping processes, analyzing evidence, and identifying improvement opportunities aligned with NCAAA standards
• Coordinated academic accreditation activities, ensuring full compliance and successful reporting cycles
• Evaluated performance gaps and implemented corrective action plans, ensuring effective closing the loop practices
• Performed KPI calculations and supported benchmarking initiatives using the Explorance platform
• Prepared executive-level reports and presentations to support strategic, data-driven decision-making
• Contributed to the QS Stars Rating System, supporting benchmarking, documentation, and institutional ranking improvement
• Applied PDCA methodology to enhance institutional performance and continuous improvement
• Leveraged AI tools to analyze stakeholder feedback and convert qualitative comments into actionable plans from both student and employee perspectives
• Transformed unstructured feedback into structured insights to support data-driven decision-making and continuous improvement
• Automated staff development workshop processes, including registration, tracking, and post-assessment reporting
• Generated automated dashboards and reports for surveys and workshops to enhance visibility and tracking
• Monitored and followed up on departmental action plans to ensure implementation and improvement
• Delivered training sessions for the Quality Assurance Management Orientation program

• Managed ExamSoft system operations and resolved technical issues
• Implemented centralized governance practices for examination processes
• Conducted risk management planning to ensure smooth exam operations
• Delivered training sessions and developed system manuals for staff
• Collaborated with leadership and IT teams to ensure system efficiency and reliability

• Taught computer courses and managed classroom technology
• Supported exam preparation, grading, and software systems
• Assisted in Smart Board implementation and digital learning tools

• Provided technical support for systems and devices
• Resolved network, printer, and projector issues

• Coordinated training schedules and managed lab operations
• Supervised technical setup and training delivery

• Helped manage company database, improving data retrieval times.
• Implemented updates to existing software systems for improved functionality.
• Conducted research on emerging technologies to stay updated with industry trends.
• Aided in creating a disaster recovery plan to safeguard important data during emergencies.
• Supported IT operations and technical troubleshooting