Reema Alghamdi

• Managed shift schedules to maintain optimal staffing levels continuously.

• Conducted gap analysis studies to identify improvement areas.

• Resolved customer complaints promptly, minimizing escalations to management.

• Tracked order status and swiftly addressed issues or delays.

• Organized daily tasks and responsibilities to control team performance.

• Increased efficiency through development and implementation of new policies.

•Managing over 90 employee per day.

• Established relationships with vendors for better negotiation opportunities.
• Negotiated with suppliers to secure best terms.
• Handled complex negotiations with suppliers resulting in significant cost savings without sacrificing service level agreements.
• Streamlined procurement processes for improved efficiency.
• Negotiated supplier contracts for obtaining best prices on spare parts.
• Managed inventory of spare parts, ensuring availability when needed.
• Managed inventory of spare parts to prevent delays in repairs.
• Managed over 30 request per day.

• Executed targeted sales promotions, boosting revenue through strategic campaigns.
• Identified cross-selling and upselling opportunities by analyzing data from diverse sources.
• Provided assistance to customers on product inquiries using extensive knowledge.
• Collaborated with teams to optimize tools and technologies for enhanced efficiency.
• Managed over 120customer calls per day.

• Answered customer telephone calls promptly and improved on-hold waiting times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Managed [120]+ daily calls, taking orders and escalated cancellations.