Reema Al Harbi
Jeddah,Saudi Arabia
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Analytical and driven individual with keen eye for data and documents interpretation and problem-solving, coupled with strong research and communication skills. Demonstrates proficiency in data analysis techniques and excels in collaborative environments. Committed to delivering insightful and actionable results
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work history
Call centre agent
Extensya
Jeddah, Saudi Arabia
12.2024 - Current
- Built long-term client relationships through exceptional customer service skills.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Documented all phone interactions for record keeping and quality control purposes.
- Improved team productivity through effective collaboration and teamwork.
- Facilitated positive customer experiences with attentive service.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Negotiated with customers diplomatically to reach mutually agreeable solutions.
Lawyer trainee
Ministry of Justice
Jeddah, Saudi Arabia
07.2024 - Current
- Reviewed contracts, achieving a better understanding of the client's legal position.
- Demonstrated ability to maintain confidentiality and adhere strictly to professional ethics whilst dealing with sensitive information.
- Conducted extensive research into past cases, providing relevant insights for current ones.
- Prepared briefs for simulated court hearings
- Researched and analysed complex legal issues to provide informed advice.
Education
Bachelor of Laws - LLB -
Jeddah University
JeddahSkills
- Statistical research
- Case analysis
- Knowledge of relevant laws and terms
- Technical support provisioning
- Resilient to stress
- Understanding tone of voice
- Result-Driven mindset
- Knowledge of crm software
- Customer relationship
- Strong empathy display
- Positional negotiation
- Flexible
- Customer Service
- Fast learning capability
Languages
Arabic
Native
English
Elementary
Affiliations
- Reading
- Personality analysis and psychology
- Astronomy
Timeline
Call centre agent
Extensya
12.2024 - Current
Lawyer trainee
Ministry of Justice
07.2024 - Current
Bachelor of Laws - LLB -
Jeddah University
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