Data Science
Bachelor - Computer Sciences
Princes Nora Bint Abdulrahman University
Riyadh 2016.01 - 2022.06
Reema Mahdi Alqahtani
I Am A Graduate Of Computer Science And Information Majoring In Computer Science. I Am Looking For An Opportunity To Work In A Fun And Challenging Environment That Encourages To Improve And Learn New Skills.
Riyadh,Saudi Arabia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
Work History
Call Center Agent
Contact Center Company (CCC) by STC
Riyadh
2022.02 - 2022.06
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved over customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Assisted customers by answering questions and responding to inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Developer Programmer
JIFF information technology company Intern
Riyadh
2021.04 - 2022.06
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Developed and maintained web applications following specifications provided.
- Integrated constructive programs into cohesive product.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Discussed issues with team members to provide resolution and apply best practices.
- Participated in software field testing to verify performance of developed projects.
Call Center Agent
Ministry of Health
Riyadh
2022.05 - 2022.05
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Developer Intern
King Fahad Medical City
Riyadh
2022.01 - 2022.03
- Prepared and submitted reports and other documentation to assist development team members.
- Wrote clear, clean code for various projects.
- Developed reports using SQL server reporting services.
- Worked with developers to identify and remove software bugs.
- Created interactive websites with software development department using [.net] frameworks.
Skills
Customer support
Gathering information
Call center operations
Problem-solving skills
CallSelect communication systems
Calm disposition
Verbal and written communication
Complaint resolution
Performance improvement
HTML/CSS
Proficient in Front end
Certification
Cybersecurity certificate the US Department of Defense (DOD).
Software
Web Development & Programming
Timeline
Call Center Agent
Ministry of Health
2022.05 - 2022.05
Call Center Agent
Contact Center Company (CCC) by STC
2022.02 - 2022.06
Developer Intern
King Fahad Medical City
2022.01 - 2022.03
CompTIA Network+
2021-08
EJPT Tester Penetration Junior eLearnSecurity
2021-08
Soft Skills
2021-08
CompTIA Security+
2021-08
Cybersecurity certificate the US Department of Defense (DOD).
2021-07
Developer Programmer
JIFF information technology company Intern
2021.04 - 2022.06
Oracle-accredited SQL
2019-01
Bachelor - Computer Sciences
Princes Nora Bint Abdulrahman University
2016.01 - 2022.06