Rehab Alonizan

• Recorded and maintained relevant notes for each client and work order.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Documented support interactions for future reference.
• Patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices and software to set up work stations for employees.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

• Assist in the development of the university's alumni recruitment platform.
• Assisting the HR official in communicating with the university alumni, entering and updating their data in the database.

• Checking employee devices on a weekly basis, to check for any issues found in the devices.