Rehab Alsalmi
Dammam
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
1
1
year of professional experience
Work History
Team Associate
ITANA Institute
05.2023 - Current
- Developed customized proposals tailored to client''s specific needs which resulted in higher closing ratios.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Streamlined sales processes for increased efficiency and improved team performance.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Associate of Applied Science - Sales
Itana Institute
Dammam, Saudi Arabia10-2024
High School Diploma -
Dammam 5th High School
Dammam, Saudi Arabia05-2013
Skills
- Call Documentation
- Issue and Complaint Resolution
- Conflict Resolution Techniques
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Strong Computational Skills
- Customer Feedback
- Business Continuity
- Call Control
- Productivity Standards
- English language
Timeline
Team Associate
ITANA Institute
05.2023 - Current
Associate of Applied Science - Sales
Itana Institute
High School Diploma -
Dammam 5th High School
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