Reham Al-Qahtani
Dammam,Saudi Arabia
Summary
Detail-oriented professional with expertise in CRM, quality control, and digital marketing. Proven ability in promotions planning, report writing, and problem-solving. Proficient in data entry, Microsoft Office, file maintenance, and multi-line phone systems. Committed to leveraging skills to drive organizational success and enhance operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Admin assistant & Secretary
AlMeer Saudi Technical service
Khobar, Eastern Province
10.2024 - Current
- Assisted managers in compiling and organizing materials for meetings.
- Received requests for meetings and appointments, updated calendar and organized spaces and materials.
- Typed and edited documents and presentations for manager.
- Received, sorted and distributed incoming mail.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Gathered data during customer interactions and prepared customer and product reports.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
Quality control and Beneficiary satisfaction
At Eastern Province Municipality ( Tamheer )
Dammam
11.2023 - 05.2024
- Working with the AutoMax incident management system.
- Carried out regular call and communication monitoring for service. provisions to meet defined quality standards.
- Writing daily reports.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Completed customer orders with speed and accuracy.
Education
Diploma - Sales
Lincoln College
Skills
- CRM
- Quality Control
- Digital Marketing
- Promotions Planning Skills
- Report Writing
- Problem-solving
- Data Entry
- Microsoft Office
- File Maintenance
- Multi-line phone systems
Certification
- Business Professional in Project Management - CBP Ibta
- Business Professional in Marketing - CBP Ibta
- Creative Thinking and Innovation Techniques - TUV
- KPIs - YUV
- MS Office with Artificial Intelligence - AlYamamah University
- Digital Channel Planning and E-Commerce Strategy - Coursera
Timeline
Admin assistant & Secretary
AlMeer Saudi Technical service
10.2024 - Current
Quality control and Beneficiary satisfaction
At Eastern Province Municipality ( Tamheer )
11.2023 - 05.2024
Diploma - Sales
Lincoln College
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