Odoo
Reham Elhadidy
Operation Director, Facility and Administration Director
Riyadh
Summary
Results-driven Business Development Manager, Branches Manager, and Facilities Director with over 15 years of progressive experience in healthcare, wellness, and facilities management. Proven track record in driving strategic growth, optimizing operations, and leading multidisciplinary teams. Skilled in launching medical and wellness projects, improving client experience, and aligning operational objectives with business goals and Quality Standards (CBAHI, JCI, TEMOS). Recognized for leadership in multi branches operations, project execution, regulatory compliance, and innovative service delivery. Insightful manager adept at directing operations, motivating employees, and enforcing policies effectively; proficient in industry best practices, market trends, and regulatory requirements. Analytical leader with a strong focus on business planning and problem-solving on a daily basis.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
17
17
years of professional experience
4042
4042
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Branches Manager & Business Development Manager
Aqdamy Sports Centers
10.2024 - Current
- Directing day-to-day operations across three wellness branches specializing in spa, skin care, hair care, and therapeutic services.
- Leading business expansion strategies, client engagement initiatives, and branch performance optimization.
- Increased revenue growth by 25% through financial planning, promotional activities, and strategic collaborations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Ensuring regulatory compliance, service quality, and client satisfaction across all locations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facility & Administration Director
Cleopatra Hospitals Group (CHG)
12.2019 - 08.2024
- Directed hospital-wide facility and administrative functions, ensuring safe, efficient, and cost-effective operations.
- Developed long-term strategies for infrastructure, renovations, and departmental expansions.
- Managed multidisciplinary teams and contractors to achieve continuous improvement in healthcare environments.
- Aligned facilities operations with organizational accreditation and compliance standards (GAHAR, JCI, TEMOS).
- Improved overall administrative efficiency by streamlining processes and implementing new technology solutions.
- Coordinated cross-functional teams to facilitate seamless collaboration on key projects or initiatives when necessary.
- Managed budgets and resources effectively, reducing costs by 15%, and ensuring the smooth operation of the department.
- Managed budgets and resources effectively, reducing costs and ensuring the smooth operation of the department.
- Established positive relationships with stakeholders, fostering a productive work environment for staff members and enhancing customer satisfaction.
Facility & Administrative Consultant
Ain Shams Specialized Hospital
12.2018 - 07.2021
- Provided executive-level guidance on health and safety policies, facility management, and emergency preparedness.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Updated organizational policies frequently based on changes in laws or industry best practices which enhanced compliance levels across all functions within the organization.
- Developed innovative solutions for complex administrative challenges, increasing overall efficiency.
- Enhanced team productivity by providing ongoing training and support to over 6,000 staff members, according to quality standards (JCI, GAHAR) and international codes.
- Collaborated with cross-functional teams on various initiatives, driving organizational success.
- Conducted facility audits and developed HSE policies across departments.
HSE Manager
6 October University Hospital
10.2018 - 12.2019
- Conducted regular audits to assess overall HSE performance, identifying areas for improvement and implementing necessary changes.
- Spearheaded incident investigations, determining root causes and implementing corrective actions to prevent recurrence.
- Provided ongoing support to managers and supervisors, assisting them in addressing HSE concerns within their respective departments.
- Collaborated with cross-functional teams to identify potential hazards and implement effective solutions.
- Reduced incident rates through the development and execution of comprehensive HSE policies and procedures.
- Maintained up-to-date knowledge of industry best practices, incorporating new methodologies into existing HSE strategies as needed.
- Promoted a proactive safety culture within the organization, fostering open communication between employees and management.
- Developed strong relationships with regulatory agencies, facilitating open dialogue regarding compliance requirements.
- Improved employee awareness by 100% of safety issues with regular training sessions and informative materials.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
OH&S Specialist & HAZMAT Officer
Cleopatra Hospitals Group (CHG)
12.2015 - 10.2018
- Followed all company policies and procedures to deliver quality work.
- Implemented and developed new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained accurate records of all EH&S activities, ensuring proper documentation was available for internal review and regulatory inspections.
- Managed hazardous waste disposal programs, ensuring environmentally responsible practices were followed at all times.
- Reduced workplace incidents by implementing comprehensive EH&S policies and procedures.
QHSE
EGYCAL
06.2012 - 12.2015
- Delivered consulting and auditing services for ISO 9001, ISO 14001, ISO 22000, OHSAS, and HACCP.
- Led ISO 17025 implementation and laboratory quality systems for clients across healthcare and manufacturing sectors.
Lab Specialist
Alfa Lab
12.2008 - 02.2012
- Implemented quality control measures that increased the reliability of experimental results and minimized errors by 99% in data analysis.
Education
MBA - Global Management
ESLSCA Business School
Paris 04.2001 - 01.2021
Diploma - Nanotechnology
NILES, Cairo University
Cairo05-2014
BSc - Science
Helwan University
Cairo05-2008
Skills
Team Leadership
Operations Management
Strategic Planning
Decision-Making
Problem Solving
Staff Development
Certification
NEBOSH (IGC1), National Examination Board in Occupational Safety and Health.
Software
Clinsis
DMS
HITS
Timeline
Branches Manager & Business Development Manager
Aqdamy Sports Centers
10.2024 - Current
Facility & Administration Director
Cleopatra Hospitals Group (CHG)
12.2019 - 08.2024
Facility & Administrative Consultant
Ain Shams Specialized Hospital
12.2018 - 07.2021
HSE Manager
6 October University Hospital
10.2018 - 12.2019
OH&S Specialist & HAZMAT Officer
Cleopatra Hospitals Group (CHG)
12.2015 - 10.2018
QHSE
EGYCAL
06.2012 - 12.2015
Lab Specialist
Alfa Lab
12.2008 - 02.2012
MBA - Global Management
ESLSCA Business School
04.2001 - 01.2021
Diploma - Nanotechnology
NILES, Cairo University
BSc - Science
Helwan University
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