REHAM HAJJAJ
Riyadh,Saudi Arabia
Overview
4
4
years of professional experience
1
1
Certification
Work history
Senior change management specialist
Alinma
Riyadh, Saudi Arabia
06.2025 - Current
- Reviewed, validated, and categorized IT Change Requests for accuracy and risk level alignment.
- Ensured comprehensive implementation plans with business and technical teams before execution.
- Led Change Advisory Board meetings to obtain approvals and ensure effective collaboration.
- Evaluated post-implementation outcomes to identify process improvements and capture lessons learned.
- Delivered change management reports and KPIs to enhance managerial decision-making.
- Aligned IT changes with business objectives to improve technology initiative efficiency.
- Ensured regulatory compliance and supported internal and external audit activities.
- Promoted governance by enabling teams to follow best practices in change execution.
Change Management Specialist, acting SME
Cloud Solutions
Riyadh, Saudi Arabia
02.2023 - 05.2025
- Handling all changes and improvements in reporting module.
- Build raw data reports by using Oracle SQL Developer.
- Create different KPIs and Reports.
Application Support Specialist
Cloud Solutions
Riyadh, KSA
11.2021 - 01.2023
- Providing software application support and troubleshooting in existing environment.
- Consulting with software development team, internal users, and clients to improve application performance.
- Complete investigations to check on reported errors.
- Providing front-end support to clients.
- Ensuring effective front-end and back-end functionality of applications.
- Delivered reliable, high quality technical support to average of 8 incidents daily.
Application Support Specialist - COOP training
Cloud Solutions
Riyadh, KSA
09.2021 - 11.2021
- Providing software application support.
- Consulting with a software development team, internal users, and clients to improve application performance.
- Complete investigations to check on reported errors, reproduce problems and trace faults.
- Delivered reliable, high quality technical support to average of 4 incidents daily.
Education
Bachelor of Science - Information Technology and Computing ITC
Arab Open university
Riyadh, Saudi Arabia03.2022
Skills
- Root cause analysis
- Troubleshooting proficiency
- Microsoft SQL Server
- Oracle SQL Developer
- Basic C# programming
- Basic Java programming
- Flexibility and time management
- Customer Relationship
- Performance improvements
Career Objective
Looking for an opportunity to utilize my strengths to build my career that would intrinsically help me in achieving greater practical excellence in the technical domain.
Certification
ITIL v4 Foundation Certificate in IT Service Management.
Timeline
Senior change management specialist
Alinma
06.2025 - Current
Change Management Specialist, acting SME
Cloud Solutions
02.2023 - 05.2025
Application Support Specialist
Cloud Solutions
11.2021 - 01.2023
Application Support Specialist - COOP training
Cloud Solutions
09.2021 - 11.2021
Bachelor of Science - Information Technology and Computing ITC
Arab Open university