Rehan Khan
Makkah,ON
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master /Project Manager
Metergy Solutions Inc.
12.2021 - Current
- Conducted daily stand-up meetings, sprint planning sessions, retrospectives, and sprint reviews, ensuring effective communication among team members.
- Implemented best practices to drive quality IT project delivery.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout project lifecycle.
- Communicated project updates to stakeholders at all levels.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved staff conflicts and identified potential areas of improvement.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within team.
Software Developer /Data Engineer
Enercare Connections Inc
11.2019 - 12.2021
- Tested and deployed scalable and highly available software products.
- Translated customer requirements into written use cases.
- Reduced project costs through efficient resource allocation and budget management practices during the development process.
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- Architected data engineering pipelines to support machine learning performance.
- Expanded client offerings by staying current with industry trends, learning new programming languages, frameworks, and technologies as needed.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Application Specialist
Sweda Canada Inc
01.2019 - 09.2019
- Client facing role that required consistent communication with end clients including in-person meetings.
- Streamlined communication between departments by establishing clear channels for sharing information.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided end-user support for critical applications, resolving complex technical issues in a timely manner.
- Maintained scripts and automation tools to improve system efficiency.
- Proven ability to learn quickly and adapt to new situations.
Systems Engineer
Blackhawk Network Inc.
06.2012 - 08.2016
- Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed comprehensive documentation of procedures to ensure consistent support quality across organization.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Connected to computer of client using remote link to install programs and applications.
- Acted as liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Supported organizational growth initiatives by participating in planning, design, installation, testing, and deployment phases of new technology projects.
- Performed troubleshooting and maintenance of existing network systems.
- Developed standardized work processes, tools and methodologies to improve quality and profitability.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Streamlined processes for efficient incident management, resulting in reduced downtime and improved customer satisfaction.
- Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
- Created detailed technical documentation which facilitated quicker resolution of reported issues by fellow team members.
- Improved application performance by identifying and resolving bottlenecks, optimizing code, and implementing best practices.
- Enhanced end-user experience by troubleshooting and resolving complex application issues in timely manner.
- Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
- Met with internal and external customers to develop relationships and foster co-innovation opportunities.
- Optimized database queries leading to faster response times within supported applications.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Drove continual improvement in systems operations by building tools and automation.
- Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members.
- Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering strong support team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
SQL Developer /Support Analyst
Thomson Reuters Corporation
03.2012 - 06.2012
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Documented technical specifications and design decisions for future reference, enabling efficient knowledge transfer within the team.
- Managed database security by implementing appropriate access controls, maintaining compliance with industry regulations and company policies.
- Evaluated new technologies related to SQL development for potential implementation opportunities, facilitating innovation within the team''s workflow.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Developed efficient stored procedures for complex business logic, reducing processing time and improving system stability.
- Designed and implemented TSQL queries for reporting and complex solution development.
- Provided technical support for end-users by addressing SQL-related issues, enhancing overall user satisfaction with the application.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
Education
Master of Science - Computer Science
University of Illinois Springfield
Springfield, IL12.2015
Bachelor of Science - Economics
University of Nebraska-Lincoln
Lincoln, NE12.2009
Skills
- Project Planning
- Work Planning and Prioritization
- Scope development
- Lean principles
- Scrum Methodology
- Project Management
- Empathy and Emotional Intelligence
- Meeting facilitation
Certification
- Certified JavaScript Specialist, CIWcertified
Trainings
Administering SQL Server Databases 2012 (10774)
Querying SQL Server Databases 2012 (10775)
Timeline
Scrum Master /Project Manager
Metergy Solutions Inc.
12.2021 - Current
Software Developer /Data Engineer
Enercare Connections Inc
11.2019 - 12.2021
Application Specialist
Sweda Canada Inc
01.2019 - 09.2019
Systems Engineer
Blackhawk Network Inc.
06.2012 - 08.2016
SQL Developer /Support Analyst
Thomson Reuters Corporation
03.2012 - 06.2012
Master of Science - Computer Science
University of Illinois Springfield
Bachelor of Science - Economics
University of Nebraska-Lincoln
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