Rehan Mustafa
Center Advisor
Jeddah
Summary
Polite and professional Center Advisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Center Advisor
Tahweel AlRajhi (Bin Laden Branch)
Jeddah
06.2018 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Head Teller
Tahweel AlRajhi
Jeddah
01.2012 - 09.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning and listening.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
- Investigated and promptly resolved issues with patron accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Calculated fees due, interest and change for customer transactions.
- Handled various accounting transactions.
Cashier
Tahweel AlRajhi (Hawiyah Remittance Center)
Taif
10.2010 - 12.2011
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Bachelor of Arts - Education
University of Punjab
Lahore, Pakistan 03.2011 - 04.2013
Commerce - I-COM
Pakistan International School Jeddah
Jeddah, KSA 09.2006 - 06.2008
Skills
- Client-centered counseling
Certification
- AutoCAD
Timeline
Center Advisor
Tahweel AlRajhi (Bin Laden Branch)
06.2018 - Current
Head Teller
Tahweel AlRajhi
01.2012 - 09.2018
Bachelor of Arts - Education
University of Punjab
03.2011 - 04.2013
- Anti- Money Laundering and Terrorism
01-2011
- Islamic Banking Awareness Program
01-2011
Cashier
Tahweel AlRajhi (Hawiyah Remittance Center)
10.2010 - 12.2011
- AutoCAD
08-2009
Commerce - I-COM
Pakistan International School Jeddah
09.2006 - 06.2008
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