Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Server
Rehan Shah

Rehan Shah

Riyadh,Kingdom of saudi arabia

Summary

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. join as a server and very soon cross trained in Host and Bar. Later made a trainer. Now as a trainer trained many new joining Saudi nationals. Currently working as Bartender and Server.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Server

Texas Roadhouse Alshaya Trading
Riyadh, Kingdom of saudi arabia
10.2019 - Current
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Demonstrated safe food handling standards at all times.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Delivered exceptional, friendly and fast service.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Retained food and drink menu knowledge to offer helpful customer guidance.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Advised guests of offers to increase sales.

FOH supervisor

Hotel Vivek
Ratnagiri, India
05.2014 - 04.2019
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Established safe and secure dining environment with strong sanitation standards.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.

Customer service agent

Qatar Airways
Doha, Qatar
05.2008 - 12.2013
  • Acted as first point of contact for customer issues and queries.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.

Education

High School Diploma - science

Paisa fund collage of science
India
06.2001 - 04.2002

Diploma in international airline and transport - Airline ticketing

Trade wings institute of airline managemnt
Mumbai
06.2004 - 04.2006

Diploma in information technology - Computers

MSCIT
Ratnagiri
01.2014 - 04.2015

Skills

  • Food and beverage knowledge
  • Food safety understanding
  • Sanitisation procedures
  • Payment processing
  • Table service
  • Table clearing
  • Efficient under pressure
  • Effective sales techniques
  • Menu knowledge

Languages

English
Fluent

Accomplishments

  • Supervised team 250 staff members.
  • Achieved through effectively helping with busy scheduled.

Timeline

Server

Texas Roadhouse Alshaya Trading
10.2019 - Current

FOH supervisor

Hotel Vivek
05.2014 - 04.2019

Diploma in information technology - Computers

MSCIT
01.2014 - 04.2015

Customer service agent

Qatar Airways
05.2008 - 12.2013

Diploma in international airline and transport - Airline ticketing

Trade wings institute of airline managemnt
06.2004 - 04.2006

High School Diploma - science

Paisa fund collage of science
06.2001 - 04.2002

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Rehan Shah