Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Rehan Shah

Rehan Shah

Jeddah,Mecca Region

Summary

Experienced professional with a strong focus on quality assurance and customer satisfaction. Demonstrates expertise in staff training coordination, performance monitoring, and health and safety compliance. Proven ability to manage stock efficiently, implement feedback effectively, and lead teams with proficiency in table management and menu knowledgeability. Adept at staff scheduling, leadership, and performance evaluations. Committed to cost-reduction strategies while maintaining high standards of service. Career goal: To leverage extensive skills in a dynamic environment that prioritises excellence in customer engagement and operational efficiency.

Experienced professional with focus on front-of-house operations and team leadership. Known for enhancing customer satisfaction and streamlining service processes. Leverages strong communication skills and collaborative approach to drive team performance and operational excellence.

Personable FOH Supervisor with knack for creating seamless and memorable guest experiences. Streamlined service operations and boosted team morale, leading to higher customer satisfaction and repeat business. Thrives in fast-paced environments, fostering strong relationships with both staff and patrons.

Offering strong leadership and communication skills, combined with solid background in customer service. Knowledgeable about team management, conflict resolution, and creating welcoming environment. Ready to use and develop skills in team coordination, customer interaction, and operational oversight in [Desired Position] role.

Driven and adaptable professional with keen ability to manage and lead front-of-house operations. Possess strong communication and organisational skills, coupled with knack for customer service and team coordination. Committed to creating welcoming atmosphere and enhancing guest satisfaction.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Server (Waiter)

Alshaya International Trading
Jeddah, Kingdom of saudi arabia
10.2019 - Current
  • Improved customer satisfaction by providing attentive and professional service.
  • Handled all table settings and cleared up post-meal to keep the area tidy.
  • Delivered impeccable service for enhanced dining experiences.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Set tables, ensuring a comfortable environment for customers.
  • Entered orders into system promptly, reducing wait time for meals.
  • Provided recommendations on drink pairings for optimal taste profiles.
  • Handled cash transactions, guaranteeing accurate bill payments.
  • Supported other team members during busy periods ensuring efficient operations.
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
  • Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
  • Managed high-volume orders to ensure timely delivery of meals.
  • Maintained cleanliness in dining area for a pleasing atmosphere.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
  • Resolved customer complaints calmly and professionally to maintain satisfaction.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Retained food and drink menu knowledge to offer helpful customer guidance.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

FOH Supervisor

Hotel Vivek (loadging and bording)
Ratnagiri, India
05.2014 - 04.2019
  • Played a key role in seasonal menu changes, contributing creative ideas and solutions.
  • Led staff meetings to improve communication and teamwork.
  • Improved customer satisfaction by resolving complaints promptly and professionally.
  • Bolstered efficiency through effective rota management.
  • Assisted in organising special events, enhancing overall guest experience in the establishment.
  • Implemented promotional strategies that increased footfall during off-peak hours.
  • Maintained clean dining area for a pleasant customer experience.
  • Handled booking requests efficiently, maximising table turnover rate within the restaurant.
  • Liaised effectively with kitchen staff, ensuring timely delivery of orders.
  • Delegated tasks amongst team members to ensure smooth operation during peak hours.
  • Ensured compliance with health and safety regulations during daily operations.
  • Performed regular stock checks, ensuring availability of supplies at all times.
  • Monitored employee performance, providing constructive feedback when necessary.
  • Established safe and secure dining environment with strong sanitation standards.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
  • Identified service gaps, developing plans to strengthen or expand offerings.

Customer service agent

Qatar Airways (Qatar Avaition Services)
Doha, Qatar
05.2008 - 12.2013
  • Increased repeat business through exceptional customer service skills.
  • Maintained high standards of professionalism whilst dealing with complex situations.
  • Conducted outbound calls, improved brand awareness among potential customers.
  • Coordinated with team members for superior customer service delivery.
  • Assisted customers in navigating company website, enhanced user experience.
  • Improved customer satisfaction by efficiently resolving complaints and issues.
  • Trained new hires on company policies and procedures, facilitated smoother onboarding process.
  • Acted as first point of contact for customer issues and queries.

Education

High School Diploma - Science

Paisa Fund Collage Of Science
Sangmeshwar
06.2001 - 04.2002

Diploma In International Airline And Transport - Avaition

Trade Wings Institute Of Management
Mumbai
06.2004 - 04.2006

Diploma In Information Technology - Information Technology

MSCIT
Sangmeshwar
01.2014 - 04.2015

Skills

  • Staff training coordination
  • Performance monitoring
  • Customer engagement
  • Health and safety compliance
  • Feedback implementation
  • Stock management
  • Focus on quality assurance
  • Table management proficiency
  • Menu knowledgeability
  • Staff management
  • Staff scheduling
  • Staff leadership
  • Passion for customer satisfaction
  • Cost-reduction strategies
  • Strong work ethic
  • Staff performance evaluations

Languages

English
Proficient (C2)
Arabic
Elementary
Urdu
Advanced (C1)

Timeline

Server (Waiter)

Alshaya International Trading
10.2019 - Current

FOH Supervisor

Hotel Vivek (loadging and bording)
05.2014 - 04.2019

Diploma In Information Technology - Information Technology

MSCIT
01.2014 - 04.2015

Customer service agent

Qatar Airways (Qatar Avaition Services)
05.2008 - 12.2013

Diploma In International Airline And Transport - Avaition

Trade Wings Institute Of Management
06.2004 - 04.2006

High School Diploma - Science

Paisa Fund Collage Of Science
06.2001 - 04.2002
Rehan Shah